Dental internet marketing
3 Strategies for Creating Dental Content That Prompts Action
The default approach when creating dental content could be having a negative impact on your desired response. Everyone does it, including you on occasion (or more often than you realize).
David Ogilvy nails the approach in his classic book, Ogilvy on Advertising:
“When I write an advertisement, I don’t want you to tell me that you find it ‘creative.’ I want you to find it so interesting that you buy the product. When Aeschines spoke, they said, ‘How well he speaks.’ But when Demosthenes spoke, they said, ‘Let us march against Philip.’”
There’s more to creating compelling dental content than being “cute” or “creative.” It’s essential that you compel your reader, patient, or client to take action.
Sometimes that action is immediate: “I’m ready to schedule my next dental examination and teeth cleaning…”
At other times that action is a thought your reader has: “I like what I’m reading here. Think I’ll return for more…and schedule when I’m ready…”
Why do you take action?
It’s more than having a “want-to.” Action moves you in the direction of your emotion.
The same applies to your patients and/or clients.
I talk a lot on this blog about emotion. Again, this bears repeating:
“People buy things for emotional, not rational reasons.”
Here are a few approaches you can use to compel action via your dental content (without defaulting to creativity).
1-Create an image
I’m not talking about a photo or a stock image. It’s about compelling your reader emotionally by going for their jugular…I mean… their beliefs.
Your patients or clients function according to their core values. It’s their world-view, their desires, and their goals that propel them.
Tap into that with a more narrative approach. That is, give them an experience that tugs at their emotional core.
If you keep up with marketing dialogue these days you hear about “storytelling.”
Story “sells” not because it’s necessarily creative but because it creates an image of a preferable future or a problem solved.
The Wall Street Journal achieved $2 billion in subscriptions with a promotion that began as follows:
“On a beautiful late spring afternoon, twenty-five years ago, two young men graduated from the same college. They were very much alike, these two young men. Both had been better than average students, bother were personable and both – as young college graduates are – were filled with ambitious dreams for the future.
Recently, these two men returned to college for their 25th reunion.”
Got an image “burned” in your mind now? That’s what I’m talking about!
Get the rest of The Wall Street Journal promotion story here.
2-Build suspense (instead of giving away the “plot”)
If you come out “swinging” you’re likely to tire too quickly before your content or copy can gain momentum. Or your reader will be “onto-you” and bolt with a simple click off the page or on the “trashcan” icon.
Music has a crescendo.
Think: Queen’s Bohemian Rhapsody.
Speeches build to a powerful close.
Think: Martin Luther King, Jr’s “I Have a Dream” speech.
3-Assemble a “tribe”
Who doesn’t like the feeling of belonging? We love to group around shared values, experiences, and the collective watering hole where our decisions are influenced.
It’s about influence really.
The more your expertise gains a reputation for delivering value the more your tribe will increase.
By “tribe” I’m referring to those who find your dental content to be informative, relevant, conversational, compelling, and benefit-focused.
Picture a campfire or a circle of beach chairs within steps of the surf. Imagine the feeling of warmth and engagement that’s felt by two, six, ten, 100, or more…!
Tribes create viral responses. And viral results are the essence of influence.
Bottom-line: your dental content success is about the action your reader is compelled to take. Stir them to action and they’ll stick with you for the long-haul.
How Influence is More Vital Than Ever to Your Dental Content Marketing Strategy
Election season. You love it or hate it.
Wherever you affectionately land there’s more to the process. The same is true for having an online presence for your dental practice or dental industry business.
I don’t blame those who are a bit disinterested or jaded about American politics. And I’m not here to “stump” one way or the other.
My better point: the right to vote (however you feel about the current stable of candidates) is a privilege of citizenship. It’s a right granted you and I as result of our country’s fight for and preservation of freedom.I
What comes with the “territory”
Rights and privileges are worth protecting. Better is their ability to be used or maximized to their fullest potential.
You don’t have to agree with everything or everyone. But you do have a cause to act.
Action is the energy of your online dental marketing efforts. Succeed or fail, “casting-your-vote” is the essence of the privilege associated with having a piece of territory on the internet.
Sure, it’s a massive space. And you’re one among the billion or so.
Daunting. Yes.
But it comes down to one thing
Value. Not everyone who owns a piece of cyberspace uses it deliver value.
You? Me? I count myself among the value-delivery crowd. And hopefully you do as well.
No, not every blog post, Tweet, newsletter, email, or shared article is a world-changer. But I do approach it feeling as though I deliver something my growing “tribe” will read and be helped by.
And frankly, for starters, that’s enough!
Whatever you do online…do this as consistently as possible.
Create, Deliver, and Share Valuable Content
Increase your influence
I have a client whose influence as a consultant is on the rise. Why?
She recognizes the value, scope, and scalability of hers and her organization’s influence. The weekly content I help her create provides value to a segment of her industry target.
Notice I said, “segment.” You won’t influence everyone.
Focus on a niche within the greater industry universe you occupy. Tap into their pain, problems, and search for relevant solutions. Write, broadcast, email, market to that…consistently!
Showing up on their consciousness “radar” on a regular basis will nestle you into their thinking when they need the help you provide.
Online search these days revolves more and more around your intent. What kind of intent?
Your intent to help. Your online presence that’s branded, so to speak, with a particular library of useful content.
Invest in your influence
Desiring to have influence and being able to consistently deliver on that desire are two different things. For example, as a copy/content writer and content strategist I’m an investment to my previously mentioned consultant client.
I collaborate and create content for her “brand.” She has invested an amount of her marketing stake in my skill to research and write content.
Many dental professionals, dentists, and dental industry business owners desire to expand their influence. And they take a step into the content marketing sea.
Then they become weary. Why?
Consistent content curation, content writing, and content publishing takes time. For most, it’s time you as a professional do not have.
Outsource content curation and creation to other skilled professionals. Locate a go-to copy/content writer, resource them financially, and set them free to consistently stoke your influence via your brand’s content.
Your name is still the one in lights. The content shines on your behalf.
It’s a better approach than a random blog post or digital article here and there. Consistency reveals that you’re dialed in, available, and in tune with your “audience.”
And the quality is also no longer an issue. Although being there with consistently, useful content holds the top spot.
Influence transcends many things. And I’d have to agree that (given the current season where I live) politics is one of them.
Is This Obsession “Killing” Your Dental Marketing Content?
An obsession. You probably have one (or more).
I do.
Relax. This isn’t confession time.
But I will confess to one thing. I’m obsessed these days with helping dental website owners and developers end their obsession with feature-heavy content.
Features have their place. Actually, they have one strategic purpose…and overuse isn’t one of them.
My so-called, “rant” is valid these days. It’s a “sore-spot” with me primarily because I’m still recoiling from related (“You didn’t tell people how great we are…”) push-back on a client’s web page copy I recently shipped (it’s not the first time and probably won’t be the last).
Let’s define what I mean by “features.” They are any aspect or related wording that describes your product or service.
Think color, clarity, class, or construction. Features are the easiest to spot and “spin” when writing copy.
Typically, feature-intense writing requires less creative energy. Why?
You’re merely describing what’s in front of you or how you want your reader, buyer, customer, client, or patient to see your product/service.
Features are easy to recognize because they’re commonly accented with words like “state-of-the-art,” “cutting-edge,” or any word ending in “-est” (e.g. “latest,” “greatest,” “best,” etc).
The comparative truth about features in your copy/content
Features have their place. Where?
Alongside compelling benefits.
Features appeal to your patient’s or client’s logic. Benefits connect your patient’s or client’s emotional desire with your product or service.
Compel a response with BENEFITS.
Then…
Rationalize their decision with FEATURES.
Copywriter and author, Bob Bly, shares a classic illustration of the Feature-Benefit issue in his book, The Copywriter’s Handbook.
“Features and Benefits of a #2 Pencil
Feature: The pencil is a wooden cylinder surrounded by a graphite core. Benefit: Can be re-sharpened as often as you like to ensure clean, crisp writing.
Feature: One end is capped by a rubber eraser. Benefit: Convenient eraser lets you correct writing errors cleanly and quickly.
Feature: Eraser is attached with a metal band. Benefit: Tight-fitting metal band holds eraser snugly in place – so you’ll always have an eraser when you need it.
Feature: Pencil is 7.5 inches long. Benefit: Long length ensures long writing life.
Feature: Pencil is 1/4 inch in diameter. Benefit: Slender shape makes it easy to hold and comfortable to write with.
Feature: Pencil is a #2. Benefit: Graphite core is blended so that it writes smoothly , yet is crisp and easy-to-read.
Feature: Yellow exterior. Benefit: Bright yellow exterior ensures that it’s easy to spot on a messy desk or in a crowded drawer.
Feature: Sold by the dozen. Benefit: Sold in a convenient 12-pack so if you lose one, you don’t have to run to the store for another. Also, more cost-effective.” (pp. 59-60)
Understand that features have their place in your content. But ultimately, the “selling/compelling point” is the benefit.
How to Turn Your Obsession with Features Into More Compelling, Benefit-Focused Content
For every feature – think benefit
Review Bly’s #2 pencil illustration. You’ve held a pencil, placed a pencil behind your ear, chewed on a pencil for years, right?
And you probably didn’t give thought to the benefits listed in the example. But they are present nonetheless.
The task of your copy/content is to uncover the hidden benefits, expose them to your reader, and compel them to take action as result. This is the hard work of copywriting.
- Train your senses to see, hear, smell, touch benefits. View your products/services through a sensory lens.
- List every benefit you can think of for the product/service you’re promoting. Build your content around them.
Refuse to list a feature in your copy/content unless it’s accompanied by a compelling benefit.
Ruthlessly eliminate feature-fluff in your copy. I’ll go so far as to say that using fluff words (”state-of-the-art,” “cutting-edge,” etc) is the lazy approach.
Again, it takes work to uncover and craft content around benefits. Then apply the extra effort to rationalize them with features.
Ask why your newest equipment, service, product, etc is “state-of-the-art.” How does that “fluff-wording” translate to a compelling benefit? Write to that!
Get emotional.
Compelling copy grabs your reader’s emotions. It’s not only about tears and fears (though those are strong emotional responses).
The better part of emotions involves painting a picture for your reader. It’s guiding them to see themselves using, benefiting from, and being changed by your product or service.
A feature gets their attention. A benefit compels a decision.
- Think like your reader/client/patient. What would you feel, sense, believe about the product/service?
- List the emotional triggers that your product/service touches on. Attach a benefit to that emotion.
Get obsessed about your copy/content. But make sure there’s a benefit.