copywriting
How to Find Your “Voice” and Compel a Positive Response to Your Dental Marketing Message
“Imagine the person you’re writing to. Picture him or her as a friend. Believe that the (service) you’re (promoting) will improve your friend’s life. Figure out what it would take to convince you to buy the product.” – Paul Hollingshead
“It’s not what you say, it’s how you say it.” That memorable phrase contains a “double-edged truth.”
On the contrary, what you say does matter. Mixed messages create confusion.
Equally true is how you communicate. Tone, delivery method, or “voice” can make or break your dental marketing message.
I’m a strong advocate for a particular tone of voice in the copy or content I create. And I’m diligent to coach my clients in the same.
Friend or foe?
You shouldn’t be forced to choose, should you? “Foe” is a bit too strong a label.
It’s not productive to view your readers, patients, clients, prospects, etc as “foes” to be conquered. “Friend” is a better perspective for your marketing promotions, blog posts, or conversations when the goal is to compel a response.
Paul Hollingshead’s words that introduce this post help establish that view in your dental marketing. Voice is the core idea when writing, promoting, or marketing your services.
How to find your voice and compel a positive response to your dental marketing message.
1-Use your imagination
It’s important to break free from the seller-prospect mindset when marketing your dental services. Remember, “People don’t like to be sold.”
This common approach sets up an adversarial relationship from the get-go. And you’ll adopt a “voice” that’s perceived that way too.
Rather…
As Hollingshead encourages, “Imagine the person you’re writing to. Picture him or her as a friend.”
- View your promotions as a conversation. Write conversationally – friend to friend.
- Use short sentences. Long sentences typically evolve into something too technical or wordy. Avoid “bloat” and “fluff” throughout your writing.
- Forget “English class.” Beginning a sentence with “And” or “But” is okay in this context. And (there you go…haha) a preposition is okay to end a sentence “with.” Remember conversational, friend-to-friend communication is not only common these days, it’s accepted (like it or not, thanks to social media).
- Use the “barstool” filter. Ask yourself if you would say it (what you’re writing) sitting across from a friend at a bar or table.
2-Deepen your beliefs
Believing in your message, service, or product should translate via your voice. If you sincerely believe it will improve someone’s health or life, how could you not communicate it in a compelling way.
Again, the friend-to-friend, conversational voice compels better than a sales-y, hype-y tone.
- List the “whys” of your product or service. Why is it necessary, useful, beneficial, etc.?
- Listen to comments and reviews. Readers, patients, and clients will tell you “why” they like or dislike your services.
- Write to problems and questions. Beneath a negative experience or review is a solution that will improve your marketing message. Fearlessly evaluate the negatives you hear or experience when promoting or applying your services.
3-Identify with the benefits
Walk-a-mile in your patient’s/client’s shoes. Keep the question in mind – “Would I use this, pay for this, try this, etc.?”
The answers will reveal the true, unvarnished benefits of your particular product or service. Features appeal to logic. Benefits connect with emotions.
Friend-to-friend, conversational communication is more emotional than it is rational or logical.
- Review your products and services searching for benefits.
- List the benefits of each service. Remember “state-of-the-art” is a feature not a benefit.
- Answer the question, “So what?” Confirm that your particular service or product actually leads to a compelling result. Identify that result and write to it as often as possible.
Find your “voice.” Make “friends” through your dental marketing content.
Implement the Power-of-One and Eliminate Dental Marketing Overload
I gave myself permission. It helped me narrow my options and relax more than I would have otherwise.
Trying to accomplish too much all at once leads to frustration and unproductive outcomes. This holds true in your dental marketing copy and content too.
Back to my “permission” moment…
Extended holiday weekends beg for a laundry-list of tasks to be accomplished. That’s the proverbial “road-most-traveled.”
I chose “the-road-less-traveled” this time around. And as author, Scott Peck, once discovered, “it made all the difference…”
I featured this idea of narrowing your focus in a recent post. Specifically, it was about knowing your audience well enough to market to “one” person instead of the collective masses.
The power-of-one
A copywriting mentor, Mark Ford (aka, Michael Masterson) says,
“Stir…one core emotion
Emphasize…one good idea
Tell…one captivating story
Direct your prospect to…one inevitable response.”
It’s easy these days to have too many dental marketing channels sending out too many signals (offers and promotions). It’s a symptom, perhaps, of scarcity-thinking.
That’s being afraid that if you don’t throw enough deals, promotions, offers, sales, discounts, coupons, percentage-savings, etc at your patient or client list, you’ll “starve” from lack of bookings.
What’s enough? Sure, I get that throwing more “seed” increases the odds that you’ll “reap-a-harvest.”
But these days, there’s a risk of people becoming numbed to your offers. They’re “shopping” the lowest bidder in terms of percentage discounts and special offers.
Minimalism and marketing
Market by a factor of “one.” Approach your marketing message and the content you distribute like I did my weekend.
Give yourself permission to simplify and narrow your focus. Adopt and adapt a power-of-one mindset with every marketing effort.
1-”Stir ONE CORE EMOTION”
Think about each of your dental practice or dental business services. Deeply explore the benefits of each service.
Now…attach an emotion to each benefit.
For example, what core emotion follows the benefit(s) associated with teeth whitening?
Teeth whitening, for instance, creates an emotion of “confidence.” – Write to that! Do the same for each of your services before you create another related marketing promotion.
Create content around ONE CORE EMOTION. Avoid tangents that distract from that ONE message within that specific piece of content.
2-Focus on ONE BIG IDEA
Too many themes or “ideas” damage the impact of your marketing message. Decide what you want your dental marketing message to promote.
And remember you’re not promoting a service or a product. You’re promoting a benefit (that “stirs one core emotion)!
Focus on the one-thing the particular service being promoted does for your patient or client. Again, think through your services strategically like you did when attaching emotions to each.
Create content that highlights, exploits, showcases, and builds on that ONE BIG IDEA. If you have more than one idea, relax.
The beauty of content marketing is that you’re not limited to a single marketing effort. There’s always the next blog post, article, podcast, or social media post.
Let your ideas ferment. Then share them one at a time with your audience.
3-Share ONE CAPTIVATING STORY
Consider the “story” as a picture of your patient/client using or interacting with your service or product. Restrain yourself from telling about everything the service does all at once.
Give your audience time to see themselves in the “story.” You wouldn’t wear two pairs of shoes at the same time. So don’t expect your marketing to ask readers to walk in more than one pair of shoes on their journey through your current promotion.
Pick a theme. Stick with it until the next “chapter” (e.g. blog post, article, newsletter, etc.).
4-Compel ONE RESPONSE
It helps to use a one word call to action. “Schedule,” “contact,” “call,” “click,” “join,” “invite,” “bring,” etc are single words that compel a specific action.
Avoid using copy/content “bloat” like – “We would like to ask you to…,” “We’re proud to invite you to…,” etc. Ask for the response early in your promotion and ask for it again in the middle and again at the end.
Cut the passive language. Ask your reader to do something (one thing) NOW!
Re-start your dental marketing with a simple, singular approach. Give yourself permission to do ONE thing and perhaps your audience will give you their permission.
How to Connect with Your “Audience” by Talking to “One” (Person) Through Your Dental Marketing Content
She mentioned Seth Godin and that immediately tipped the conversation we were having. If a conversation about dental marketing includes his name you can bet you’re on to something good.
Actually the context was about the readability-factor of dental industry blog and article content. Seth Godin was mentioned as a benchmark for readable, actionable, audience focused content (more on that in a moment).
If you’re a fan of his marketing wisdom and writing style, you know what I’m talking about. And if you’re not up to speed on him, take a moment, go to Amazon, your favorite local book retailer or library, and browse his titles and chapter excerpts.
In the meantime, subscribe to his blog feed and connect with him on social media. Seth Godin is always creating a “ruckus,” as he likes to say.
The “magic”
Dental marketing shouldn’t be “rocket-science.” Frankly, why should any marketing be complicated?
Once you get past the “funnels,” sales-speak, latest guru webinars, etc., dental marketing is about connecting with people – your audience.
Written, audio, video, or social content – whatever you use – must be audience-centric.
What is “audience-centric?”
Who is your “audience?”
And…
How do you connect with them?
What my colleague referenced about Seth Godin had to do with the tone, tightness, and readability of his published content. No doubt, he gets his point across in fewer words than most…and it radically jolts your conventional thinking about marketing and connecting with your audience.
Being Audience-centric
Writing content for the sake of writing it or writing it in a way that sounds like everyone else’s misses the target. Centric (focused) content considers who is reading YOUR writing.
For example, if you’re a dentist, who reads your dental practice website?
The general public? Colleagues? More often the general public than your colleagues.
Audience-centric tip: Write to one person not a crowd. Think: a potential new patient, a person with dental pain, someone with insurance benefits remaining who has a dental implant in their treatment plan, etc. Action: Keep your dental website’s Service/Procedure pages brief (250-300 words max). Include links to useful, informative blog/article content on your site that are centered on topics of interest to your audience. Create a “ruckus”: Practice fearless curiosity. Discover what interests, frustrates, or loses individuals in your “audience” by listening to their questions, reviews, and survey comments. Write to that!
Having Audience-connection
Knowing your audience – their questions, pain, goals, etc. – enables you to create content that connects on an emotional, rather than intellectual, level. Dental website or marketing content that sounds like a CE course for industry insiders misses where people live.
Audience-Connection tip: Write and create content that’s readable and time-conscious. Think: how a person accesses your content – mobile device (smartphone, tablet, etc.) more often than desktop. Action: Practice excellent “word-economy.” Make your point with short, tight, crisp sentences. Remember that complicated, long, wordy sentences numb your reader. Create a “ruckus”: In your content, minimize features (how great, educated, new, state-of-the-art, etc that you/your services are), maximize benefits (what your services do FOR your reader/site visitor), and tell them what to do (call-to-action) to schedule, contact you, purchase, etc your services.
It’s about one-to-one connection. Make sure your dental marketing content connects!
I’ll toss it to Seth Godin to put a wrap on it.
“Be genuine. Be remarkable. Be worth connecting with.” – Seth Godin
3 Ways to Deliver Value Through Your Dental Marketing Content to the Masses Searching for Your Services
“You add about as much value as the ‘g’ in lasagna.” – @BillMurray (not the actor) via Twitter
I chuckled while scanning my Twitter timeline as the above quote got my attention. It’s blunt but there’s a principle you shouldn’t ignore.
Whatever you do, don’t be a “g.”
It’s vital to your dental marketing success that you avoid being the “g.” As quoted, the “g” adds no value.
In the language context it occupies a necessary space, a keystroke, within a yummy word. But it’s silent and holds no value beyond the word’s spelling.
I’m not going to debate the nuances of the English language here. That’s not my point.
Here’s the principle: Your dental marketing content – especially online – should add value to your readers and dental website visitors.
There’s two reasons I’ve been beating this “drum” on recent posts.
One, is because the volume of dentists, dental professionals, and dental marketers who are “getting-it” is increasing as we speak. If that’s you, you’re dialed-in to the digital marketing reality that having a dental website is ONLY the beginning.
There’s more and you know it.
You’ve adopted the content marketing mantra that valuable, useful content, consistently published, and distributed via a blog/article page, a podcast, social media, etc is how you build a trusting audience – an audience of readers who will gladly use your services because they trust your expert content.
The second reason for beating the “content-drum?”
A significant number (I’m sad to say) still rely on high-word count, feature-heavy, technical web pages full of dental-speak that colleagues understand but the general public quickly click away from. Not because they’re “dumb” but because the content is “numb” (typical, expected, overdone, and over-used).
How to Deliver Value Through Your Online Dental Marketing Content to the Masses Searching for Your Services
1-Publish Tight, Accessible Content
“Tight” content is readable. Copy and content readability involves a conversational flow.
Write and publish content that your readers can easily scan and understand. Keep in mind that most are reading your content (and viewing your website) on a smartphone or mobile device like an iPad or tablet.
Accessibility is vital to your digital marketing success. The tighter and less wordy your copy/content is the better for how your reader commonly accesses it.
2-Deliver Useful Content Consistently
I’m often asked, “How frequently should I publish or distribute my content?” Opinions vary.
At a minimum I encourage dental professionals to publish every other week or two times per month – minimum! Weekly is best (four times per month on average).
Consistency builds momentum. And the quicker you build momentum with valuable, useful content via a blog, podcast, or social media channels the more trusted you and your expertise become.
Brainstorm and write down the questions your patients or clients are asking. What topics emerge that you could answer through a 400 to 500 word article/blog post?
Create and update an editorial calendar. List topics that apply to certain dental “seasons” (Late summer: back-to-school, Fall/Holiday: end of year insurance benefits, Spring/Early Summer: teeth whitening and cosmetic dentistry for wedding and prom season, Etc.).
Hire/contract with a skilled copywriter or blog content writer who understands the dental “landscape.”
3-Compel with an Easy, Clear Call-to-Action
Inform your readers what the next step is. Compel them to take it.
Use “action” words like “Schedule,” “Contact Us,” “Request,” “Click here,” Etc.
Remove the passive language from your website content. Words like “Welcome to…,” “We’re proud to announce…,” “We would like to…,” “Please…,” imply passivity and permission.
Tell readers about the benefits of your services and ask them to do something specific to access them.
Deliver value through every piece of content you publish. It’s how you build trust, gain attention…and avoid being a “g.”
What a Back-Handed Criticism Taught Me About Watching My Language and How It Can Improve Your Dental Website Content
A criticism recently got under my skin. I prefer to roll with push-back but this one irritated me given my experience and expertise.
It involved a discussion about a website’s language, tone, and readability. By the way, each are vital on your dental website and in your dental marketing.
Let’s make one thing clear – I speak English as my first and only (for now) language.
I’ll explain why I’m sharing that bit of trivia in a moment.
My first words as a child were in English.
I’ve sat through boring English classes (no offense teachers or professors) at a high school, university, and post-graduate level. And as a professional copywriter and content marketing strategist I’ve had to unlearn a portion of what I was taught (some rules of grammar DO NOT APPLY).
I’ve learned about “word-economy” (how to say the most with the least amount of words) from some of the world’s best communicators and communication coaching settings.
Plus…
I have over three decades of experience using the English language to persuade, compel, inspire, motivate, celebrate, and comfort.
I have tens of thousands of hours writing and delivering presentations as a public speaker in a variety of venues using (Bingo!) the English language.
And I have close to an equal number of hours as a trained, professional writer/copywriter commanding the English language on behalf of my own and my client’s services.
So when I was questioned by a client (trying to make a point) whether English was my first language, understand why I was ticked. To clarify, the whole issue wasn’t about my alleged “butchering” of the English language.
The issue surrounded the voice, tone, and general design of the language that’s effective on a dental website. Dental practices and dental marketers often hire me to rewrite their content because what’s there lacks all the above – compelling voice, tone, and readable design.
What’s the deal?
The default on many websites (dentistry is no exception) is high word count (that lacks flow or purpose), wordiness (fluff and bloat that doesn’t offer solutions), and feature-heavy (”Hey, look how state-of-the-art equipped and educated we are…” with few if any stated benefits to the reader/site visitor).
Too strong?
Is it too strong a criticism if your readers aren’t compelled to read past your Home page graphics and headline? Or if your copy/content reads like a chapter out of the most recent CE course you took on osseointegration (i.e. it’s full of dental-speak that only dental professionals use and understand).
I’m not implying that your dental website copy or your dental marketing content should be “dumbed-down.” Frankly, that’s an insulting way to describe copy and content that should, above all, compel people to use your services to improve their health.
But for goodness sake make it easy for them to read and know what action to take next!
How to Create and Deliver Dental Content that People Can Understand and are Compelled to Act On
Watch your language.
Language is about being understood. It makes sense that if you need an interpreter or if your reader must Google the definition of a particular word or words used in your content – it’s not connecting!
Your readers connect with you word to word, line to line, and page to page IF they understand what you’re saying.
- Write your dental content for the general public. The education level of your target audience isn’t the benchmark. The benchmark is speaking clearly and compellingly about your services in a way that leads to a specific, intended action like a scheduled appointment, client contract, etc.
- Know your readers. Listen to their pains, concerns, and goals. The late, writer and leadership consultant, Stephen Covey, said it best, “Seek to understand then to be understood.” There is no connection without knowing. Knowledge of your readers leads to understanding what they lay awake at night thinking about, feeling, etc., that compelled them to land on your website or read your content in the first place. Write to that!
Take-that-tone.
Language is about understanding. Tone is about being heard.
Our grandson will ask, “Are you mad at me…?” It surprises me when he asks that because in the moment I’m not “angry” with him at all.
In reality, he’s perceiving my mood by the “tone” he’s hearing in my voice. If I answer a question somewhat “short” or abruptly he hears anger when I’m simply being brief and to the point.
- Write in a conversational tone. Use this tone more than 95% of the time in your dental marketing content. Why? It works because writing how you talk is how you’ll best be heard and get your point across.
- Keep the tone casual, crisp, and to-the-point. Punchy, short sentences compel better than long, rambling, wordy sentences. Remember, with content, being heard starts with being easy to read and follow.
Raise your voice.
This isn’t about volume. Voice is about being relevant.
I’m talking relevance to your audience. Okay, to soothe your occasional need to feel all intellectual and academic – if your audience is other dental professionals or colleagues go ahead and unload all the dental-speak you want.
That’s fine. They get-it.
But…
That’s not your audience on your dental practice website.
- Again, know your audience. Most of the time it’s everyday, ordinary people who have the need to visit your dental web pages because of mouth pain or some other oral health related issue. Period.
- Know how to use your voice. Internal web pages (Home page, About Us page, Services/Procedures pages) are for quick-scanning, easy-to-read, call-to-action content about the basics of your dental services. Your blog/article pages are for more detailed, educational, albeit easy-to-read and informative content that compels them to trust your expertise.
Now, was that so difficult to understand? I’m a bit tongue-in-cheek with that question.
I’m also biased about the language, tone, and voice you use on your dental website and in your dental marketing content.
Keep it real. And whatever you do, keep it readable. Or…your site visitors and readers are gone with a “click.”
That should really get-under-your-skin.
3 Strategies to Stop a Common Mistake You Could Be Making on Your Dental Website
Our grandson is sharp. As a six year old he’s also incredibly random.
He blends his thoughts with the skill of a chef. And it’s most entertaining when his conversations shift-without-a-clutch as he jumps from one topic to another.
Yes, we laugh a lot when he’s around. Good times.
Randomness has me wondering. I don’t often rant in my posts…but today…well…here goes.
These days it appears that many dental professionals (and I suspect other industry pros as well) still don’t get-it when it comes to their dental web page content.
Cliche’ ALERT!
If I’ve heard it once I’ve heard it a thousand times from clients – “We want more substance on our internal web pages….Why bullet points…Where’s the (self-indulgent) information about our state-of-the-art thingamajig…??” Geez!
I’ll stop there. But I won’t stop my bold appeal – there’s a place for information and so-called substance and it’s not necessarily on your standard, internal web pages (Hang tight, I’ll clue you in shortly.)
Do your dental website readers really care?
That’s a good question. And you should give significant strategic thought to it.
As a copywriter and content strategist I certainly do. In fact, that question is where I live when writing.
Put yourself in the shoes of a potential new patient or a client (if you’re a dental business other than a dental practice). They find your website or content as result of a search.
Typically that search is driven by the use of a specific keyword or key phrase. But actually reading your content when they arrive is a completely different issue.
Is there more to online search success than SEO?
It’s not necessarily because you stuffed your internal web pages like the gluttonous rampage of a person on their third trip to the all-you-can-eat buffet line. Today’s search success (leading some to prophesy that “SEO is dead”) has more to do with usefulness and authority than it does keyword strategy.
Say again…?
That last sentence will perhaps get me in trouble with some. But I’m worn-out with crap content that attempts to game the search engines and funnel people into something more than it informs, educates, and provides solid solutions.
Maybe it’s because I’m not an SEO rock star (I’m really somewhat okay with that). But the more I learn and expand my bandwidth, the less inclined I am to be a “gamer” with my new-found knowledge and skill.
Mostly, I want to help people because I believe in the power of words to persuade, coach, help, assist, create breakthroughs, lead, feed, encourage, serve, promote, compel, on and on I could go. I love words.
And you should love the power of words too.
But not random, misplaced, or otherwise overused words. Who reads them?
And frankly…who cares?
1-Deliver value and your value will increase.
Design your internal web page content (Home page, About page, Services/Product pages, etc.) as crisp, to the point, and benefit oriented as possible. Trash the industry-speak, “feature-focus,” “est-syndrome (greatest, latest – you get the picture), and “state-of-the-art-cutting-edge” drivel.
2-Lose the idea that high word count (on internal pages – see above) is the ticket to search success.
Maybe it helps (and I said, “maybe”). But maybe you’re better served by serving your readers with more words on those pages that are capable of delivering the value you want to deliver. Internal web pages (again, see above) are for one purpose – to establish a credible call-to-action. For the dental practice that’s a scheduled appointment. For the dental industry business that’s a client lead, inquiry, or purchase order. Period. Why numb your readers/visitors with the sound of your own voice because you think you must?
3-Build your authority and increase your “word-count” where it has greater valued readability.
Blog, write informative articles, create high-value digital newsletters, podcast, use images, info-graphics, video, and social media channels. Words carry more weight there than they do tucked away on internal pages where people are numbed and disinclined to visit…much less read.
Web visitors and content readers these days are onto you. They know the gig, especially when clicking on a dental practice website.
One pretty, smiling stock photo image says it all. And the response is all too familiar – “We’ve been here before…Tell us something about your dental practice (or even better – your expertise) we haven’t already read a thousand times…”
Want to build credibility and authority?
- Be different than the dental practice or dental business down-the-street in your website content.
- Focus your site visitor’s and reader’s attention on information they can use and that’s packed with solutions.
That’s not random. These days it’s the most strategic thing you can do in your dental marketing via your website.
How to Add Some “Suspense” to Your Dental Marketing Content and Increase Your Influence
Out of the corner of my eye, all I saw was a dark flash outside my studio window. And then a few tufts of feathers floating upward in the breeze.
The suspense hung in the air as I searched for the cause of all the commotion.
It’s easy to miss the point of why you create content for your dental marketing. And the bigger issue might be what’s really missing.
As far as I could tell the bird never saw it coming. The “it,” was apparently the small white cat with said bird in its mouth (Poor, lil’ thing…the bird that is).
The plot unfolding outside my studio window was thick. Suspense works that way.
What’s the point of your dental marketing content? Even more revealing – what’s the plot?
A random flash of dental speak here and there isn’t a plot.
Why?
People expect that. So, let’s talk expectations for a moment.
Web searches turn up hundreds, even thousands, of results for dental services. Depending on the size of your locale those search results can be even higher.
I write a lot of dental website content for clients. And my curiosity remains high about how effective it really is when all’s-said-and-done.
Potential dental patients, new patients, or those seeking your dental services, etc., arrive at on your website for one reason.
Something worked in their search query.
Keyword rich copy is essential. But…
I’m realizing there must be more to keep them ON your website. And more important – returning again and again.
Don’t cop out saying – “Well, they scheduled…or hired us…so my website must have done it’s job.”
Sure, a scheduled appointment adds to your dental digital marketing win-column. I’ll give you that.
What is of equal importance is the relationship you’ve only begun to develop with that new patient or client.
Is the suspense (or lack of it) “killing” you?
Who is helped by typical, outdated, status-quo, overly technical, feature-heavy, dental web content? And why is that a necessary question?
Imagine someone arriving on you dental website and experiencing something entirely fresh, out-of-the-box. What would that look like?
Glad you asked!
The new brand of dental web copy that adds a little suspense, keeps them returning for more, and sharing what they found so your dental practice or dental industry business achieves greater influence.
That’s a lot to comprehend. Allow me to break it down.
Your new brand of dental website copy or digital marketing content isn’t about your services.
“But I’m in the business of providing dental services,” you say. Correct! You are.
Yet, that’s not the only reason why people do business with YOU!
Remember those thousands of web search results?
You are hopefully among them. And the only reason you or another local practice or business showed up where you did in the rankings has everything to do with this.
One, you paid for your ranking with ads or any of the common, trendy approaches that work but also devour time and cash flow.
Or…
Two, you’re nowhere near the top of the search pile because you didn’t invest in the latest, trendy SEO technique.
Or…
Three (and here’s something to think about and repeat lavishly), you achieved a higher ranking than most because you know the value of a content-rich website that consistently provides useful, relevant content for those searching for your services.
It’s not only what you do or provide. It’s also about showing up consistently with information that showcases your authority or expertise.
- Launch or re-launch your dental blog or dental articles page. It’s the most cost-effective and long-term beneficial strategy to maximize all that dental-speak that you think can only be posted on your services pages.
- Use your blog to communicate the information potential patients or clients are searching for about solutions for their dental health or dental business.
Your new brand of dental website copy isn’t really about YOU.
“But I’m the founder, the dentist.” Right. You are!
And everyone expects you to talk about you.
How about your About Us page? You know, that page where you talk about qualifications, educational achievements, CE credits, and on and on.
There has to be more.
- Tell readers less about your qualifications and more about what it’s like to do “business” with you. For example, what does an appointment look like from start to finish? What’s your personal treatment philosophy? How does a consultation move step by step? And what are the outcomes people can expect?
- Invest your dental marketing copy in those descriptive processes that build the “suspense” about what it’s like to work with you and your team. The return on that investment has the potential to be greater than a quick glance and…”Oh, sounds like every other dentist or dental service provider in my search results.”
Suspense can transform your dental marketing efforts. Use a bit of it to increase your value in the eyes of those searching for precisely what you provide.