dental industry enewsletter
What Simple Intuition Can Do for Your Dental Content Marketing Strategy
He’s smarter than I give him credit for. And there’s another more valuable trait that he’s developing at a young age.
I’ll let you in on our grandson’s growing personality in a moment. On a related note, there’s a trait within his intellectual development that applies to how your create your dental content.
Our grandson is six (”and a half…” as he’s quick to remind). The time I spend with him is priceless.
Being a freelancer and solopreneur has it’s perks. Especially when I can take a day off and spend time with the “B-man” as I call him.
I had that opportunity on a recent school holiday. Following breakfast, I reflexively viewed my incoming email on my iPhone as he was playing on the floor in our family room.
That’s when he schooled me…
“I thought you were taking the day off, G-pa!?”
Busted!
He made a connection that face-in-phone means work. He’s six and already more intuitive than I realize.
Intuition
Your power of observation or your ability to use your intuition can improve your dental content creation. It’s natural to make assumptions about your target audience.
After all, you’re a dental professional. You provide a certain set of services and the assumption is that people know it.
How people access your particular brand of services is the issue. Most approach who you are and what you do with questions.
Those questions – as we’ve discussed before – are your gold mine for creating compelling, useful content to promote your services.
Assume less – Intuit more
Your patients or clients are consistently in search of solutions to their “pain” or problems. And like most, they type a word or phrase in the form of a question into their chosen online search engine.
They, like you, do this more often on-the-fly via their smartphone or tablet. Pain, a problem, an unforeseen setback invades their space and they go searching for a solution.
Content Intuition and What It Can Do for Your Dental Content Marketing that Assumptions Cannot
Intuition creates real-time opportunity
Thoughts are fluid. You are always experiencing a constant stream of them.
So are your patients and clients.
It’s essential that your intuitive content finds its way to their thought consciousness. Your success rate will increase as you appear on their conscious “radar” consistently.
Monthly content…that’s a stretch. Sure, if it’s dense as in a content rich newsletter, industry case study, or informative ebook.
Start with a bi-weekly published content. But consider the opportunity-value of appearing in their space with useful content on a weekly basis – this is optimum.
Why? Your patients/clients are busy.
And volume of content they consume for information, entertainment, support, etc is off the charts.
Be there consistently. Be there usefully.
And you’ll occupy a small space in their content stream.
Intuition compels an informed response
The information your patients or clients search for depends on their current need, mood, pain, etc. Getting a response relies on your ability to intuit their condition.
How?
Listen!
- Set up listening “stations.” Encourage your business team, consultants, assistants, hygienists to develop an open-ear approach. Train them how to pick up on the signals your patients/clients are sending. Develop ways to log/archive that data.
- Create content around the questions, pains, problems, and solutions being sought by your patients/clients.
Remember that useful information compels…and “sells.”
Intuition conforms to the solutions you provide
Other “listening stations” are your online reviews, ratings, and strategic surveys. This is useful as you use your intuition to access what’s being said on and between the lines.
- Get intentional by using surveys. Brief, targeted surveys can help you tap-into the needs, wants, and desires of your patients/clients. Avoid lengthy, complicated, or irrelevant questions. Ask what you really want to know.
- Use reviews and survey data to create a content editorial list. Craft content around answering the questions and problems with solution-oriented content.
- Provide variety. Informative content can be shared via a blog, podcast, video, short courses, webinars, etc.
Give your “audience” numerous channels to connect with you. They’ll appreciate the convenience and your intuition.
Why Consistent Content Creation is a Supremely Healthy Dental Marketing Strategy
My wife and I have done this annually for the past three years. There’s a multi-layered benefit to it and the same is true of the commitment you can choose for creating and publishing content to promote your dental services.
We begin each year in January with a 21 day “fast.” Before you picture us in a meditative pose becoming emaciated by the day as we deny ourselves basic nourishment – that’s not the deal.
Basically, a “fast” can apply to denying yourself anything from food to technology for a designated period of time. Ours fundamentally involves eliminating “junk food” (all that sugar loaded goodness we overindulge in) and eating a cleaner, high-protein and vegetable intense diet.
Our core motivation and benefit is spiritual – denying ourselves cleanses the soul and sharpens our faith. The sub-plot benefits, if you would, include a system-cleanse (body health) and establishing new, healthier habits (diet, self-control, mindset, etc.).
Core benefits
There’s a primary reason for promoting your dental services – to provide solutions or deliver relief from “pain” (physical or emotional). There are more, sure, but this is a core reminder of why you do what you do.
Now, what’s your core marketing strategy?
It’s common to default to direct mail, launching a website, upgrading your website with graphics and other “flash,” purchasing Facebook or Google ads. And there’s nothing essentially wrong with any of those.
But can we talk “denial” for a moment?
Any one of those denies what is becoming a fundamental reality about how your patients or clients are compelled to do “business” with you.
A direct mailer can add to your production schedule (if the timing is right for what you’re promoting). Your new or newly redesigned website can improve your online curb-appeal (if your website is visited). And your Facebook or Google ad dollars invested can increase your online click-throughs and again, increase your bottom-line profits (again, if the timing or appeal of your promotion is spot-on as they scroll).
The core issue that an ever increasing crowd are beginning to understand (Are you one of them?)
Content is king…IF!
If I appear biased via this blog – you’re right…I am!
Perhaps it’s because I’m an information junkie. Or maybe it’s because I have an insatiable curiosity for new knowledge and problem solving information.
Yes to those reasons and many others. But it’s more about the fact that I know and understand that one thing ultimately compels people to respond to what you promote, provide, sell, or distribute.
It’s trust!
So…what does trust have to do with “content (being) king?”
Before I continue building my case for the “content is king…IF” idea, I must say that it’s about framework or context.
Content reigns supreme in today’s marketing when it’s intentional, strategic, and useful. You will need a framework to achieve long-term, beneficial results from it.
Blog posts, email series’, social media posts, newsletter articles, podcasts, etc are all part of a bigger picture, according to Sonia Simone.
Consider this a foundational piece of a framework I’m preparing to lay down over the next few weeks on this blog. My goal is to help you establish a new way of thinking about your dental marketing strategy and to encourage you to “fast” from all those go-to, default, knee-jerk, we-gotta-increase-our-production-so-call-the-printer-for-a-new-direct-mail-flyer type of reactions that are all too typical of some dental marketing campaigns.
Build trust outside-the-box…
…And use content to do it.
Rarely does anyone, if ever, feel a bond of trust with a service business because of flyer received in the mail. Sure, the eye-catching graphics or cleverly worded copy might open the door to a relationship but the appeal can be lost quicker than it’s gained in most instances.
Instead, consider what would happen if, over time, a relevant, useful piece of content was published and easily viewed via a smartphone or tablet. If the content solves a problem or answers a question relevant to your target reader, what begins to happen?
Trust rises.
You have a better opportunity for instilling trust through a problem-solving, question-answering blog post or podcast than you do through a random, numbing piece of paper that’s included in the daily mail. Front of mind can begin with a flashy mailer but trust is sustained over time via usefulness.
And usefulness translates BEST via easy to read and easy to consume content.
I’ll crown content “king” for now with that thought. Stay tuned…
Are There “Gaps” in Your Dental Website That Expose You to Failure?
The recent winter weather did some damage to our property. It’s not significant but some minor repairs are in order.
Timing isn’t always on your side when the weather is involved. But the timing is always right to evaluate your current dental website and close some of the gaps that make your marketing vulnerable to failure.
A gap is precisely what I have in my fence as result of the strong winter winds that blew through my region recently. As I early mentioned, the damage isn’t significant by comparison but my suburban property feels exposed now that I lost two sections of privacy fencing.
Close the gaps
I write a significant amount of webpage copy for dental practices, dental consultants, and dental industry businesses. There’s a gap these days between those that are riding the wave of content marketing strategy (one that I do not believe will go away anytime soon) and those that are either satisfied with their online (website) presence or assume that having one up-and-done is enough.
The gap is widening. If you’re on the side of the fence that values consistent, useful content published via a blog, newsletter, podcast, online course, ebooks, email series’, etc you’re positioned to take your “world” by storm.
On the other hand, if you’re resisting or uninformed about the value of content to stimulate your dental marketing, brace yourself for a storm of frustration. You could find yourself wondering why your dental website visitors arrive but don’t stay…or more important – don’t schedule.
It’s time to close the gaps. You shouldn’t feel exposed to frustration or worse waste your valuable dental marketing dollars over the next 12 months on a website that’s basically a digital brochure.
Exposing Your Dental Website “Gaps” and the Strategic “Repairs” You Can Make to Increase Your Value to Patients or Clients
Assess the “damage”
Your patients/clients visit your website for one, primary reason – to access information about your services. Their response hinges on what they discover in the first few seconds of arriving there.
“Gap”: Thinking it’s necessary to differentiate yourself with flashy web page banners or spotlighting your brand image/logo. You can damage your online influence if you’re solely relying on “creative, visual elements” to compel your site visitor to schedule or contract with you.
Damage assessment solution: Build credibility and potential for repeat site visits by providing simple, understandable answers to the questions your patients/clients are asking.
- Fill-the-gap with blog posts/articles published a minimum of two times per month, a downloadable podcast, a consistently published Q&A-like newsletter, or an easy to access and read ebook.
- Spend your available annual marketing dollars on those strategies that provide useful, valuable information your visitors are seeking.
Clear the “debris”
No doubt, dentistry is a technical industry. Healthcare relies on skilled expertise to diagnose and treat effectively.
“Gap”: Thinking it’s essential to thoroughly explain the technical details of your dental services, treatment, and procedures so your patients/clients will want to schedule/use your services. In essence, believing that the more they know, the more likely they are to view you as an expert and schedule.
There’s a better way…
Clean-up solution: Your authority/expertise is recognized more by your ability to speak your site visitors language. Leave the industry-speak to your communication with colleagues, at conventions, or your local study-club.
- Eliminate “jargon,” “fluff-content,” over explained services/procedures, high word count descriptions, and unnecessary credential data.
- Create a compelling connection with your site visitor through every-day language via conversationally written web page copy, blog posts, articles, newsletters, etc. (to keep the language conversational and every-day it’s a good idea for someone to write it other than you…no offense).
Restore the “solution”
Clarity rules. And simplicity shouldn’t imply poor quality or design.
“Gap”: Thinking that a graphically intense, creatively unique, high word count website will build trust with your audience.
Repair solution: Creative design, more words, and indulgent graphics can make your website more difficult to navigate, to understand, and unclear about what visitors should do next. Ditch the mindset that says, “(Our) website must compete on a creative level with every other dental industry site in our area/region….”
Your patients/clients will visit, stay, return, and schedule your services for one fundamental reason – you provide clear, compelling answers to their questions or solutions to their problems. Clarity and simplicity trump creative.
- Stand out creatively through informative and consistent content. Distribute your creative-vibe via your social media channels (Facebook page, Instagram, YouTube, etc.).
- Be an authoritative resource and you’ll compel trust…and action. And speaking of action – restore your web pages to include a clear call-to-action (e.g. “Contact us to schedule…,” “Click here for more information…,” etc.).
These simple repairs will close the “gaps” in your website and your digital marketing strategy. It’s best to create good exposure for your authority and expertise than to be exposed via ineffective web page content.
3 Strategies for Re-Purposing Your Dental Content That’s “Collecting Dust”
Our recent garage reorganization gave my wife and I some minimalist “air.” Ultimately, it was more of a redistribution.
There’s redistribution-value in your dental marketing content, dental website copy, online engagement, and other promotions you may have tucked away. Your archives and current content sources have life left in them…if you know where to look and how to revive their usefulness.
My wife finds it especially “cleansing” to box up items and give them away. It’s our way of re-purposing resources for the benefit of someone else.
Vintage is still cool
The lure of vintage anything – clothing, jewelry, etc. – is basically about resourcefulness. It’s a trendy attempt at redistribution or re-purposing what was once everyday.
Your dental marketing promotions are no different. Each are full of themes, big ideas, features, and benefits you can easily re-purpose for a fresh return on investment (ROI).
That’s part of the “magic” of today’s content marketing strategies. Dental website services and procedures pages, older blog posts, previous newsletter editions, articles, email marketing promotions each contain seeds for new content.
How to Re-purpose and Re-distribute Dental Content That’s “Collecting Dust”
1-Scan your online reviews, survey data, and patient/client comments for back-story content.
What your patients/clients tell you about your services reveals more than a virtual “high-five.” Look for questions, emotional-buying motives, pains, problems you solved, solutions your delivered.
- List emerging topics, themes, and ideas for how your can re-distribute the content.
- Create blog posts, newsletter articles, case studies, themed email series’, and themed landing pages.
2-Re-package blog and article content for a new or different “audience.”
Your patients/clients each consume content differently. And they access it in a variety of ways.
- Reach your “audience” according to their preferences. Implement some content experiments and track your responses. Try visual content via YouTube, Pinterest, or Instagram. Or re-purpose visual content into readable content via your blog or newsletter articles.
- Look for themes and ideas within your content channels. Your main website platform copy can be sub-divided into topics of interest. Scan your Services/Procedures pages for topics.
3-Audit your website platform for readability and call-to-action outcomes.
Many dental websites could use complete rewrite. Why?
Perhaps the content is outdated, is overly technical, isn’t mobile responsive (i.e. it isn’t easily read on a smartphone or tablet), is too wordy and full of feature oriented fluff and industry-speak.
Simple upgrades can revive a poor performing, uninformative website.
- Re-purpose service and procedure copy themes into blog posts or articles. The place to be more informative and technical (with reader in mind) is on a blog/article page instead of giving them everything on your main/internal service pages.
- Remove flashy banners, overused images, and “cute” headlines. Tell your reader something valuable. Create benefit-focused page headlines and sub-heads. Use benefit-oriented bullet-points on pages to improve readability (readers scan web pages they read blog/article content – keep this in mind).
- Compel your site visitors to take a specific action on each page. “Contact us…,” “Schedule your next…,” “Request…,” “Call us…,” etc are call-to-action words. Tell your reader what to do, tell them again, and…you guessed it…tell them yet again. Eliminate passive, permissive wording and replace it with a specific action to be taken.
You have more value in your existing content than you may realize. It’s time to re-distribute it.
2 Strategic “Pushes” That Build Sustainable Momentum via Your Dental Website
I use an iPhone 6 Plus for a variety of reasons. And I bring this up not to debate iOS over Android.
My love for smartphone technology illustrates a dental marketing sub-strategy that can save you time, financial investment, and create a more sustainable return on investment (ROI).
I, like you perhaps, embrace smartphone technology (whatever your preferred “flavor” of device) for a simple reason. It’s more productive having one-touch access to the apps that enable me to sustain my life and my growing business.
How sustainable is your dental marketing?
Judging from the consulting and web copywriting I do, your website has ceased to be a thoroughly one-push, sustainable asset. Don’t get me wrong, you need a web platform if you have any hope of building your dental practice or dental industry service business.
There’s a deeper issue. And it has to do with (in principle) what I prefer about smartphone technlogy and my chosen apps.
Jim Collins further illustrates my point with a principle from his book, Good to Great.
“Picture a huge, heavy flywheel – a massive metal disk mounted horizontally on an axle, about 30 feet in diameter, 2 feet thick, and weighting about 5,000 pounds. Now imagine your task is to get the flywheel rotating on the axle as fast and long as possible.
Pushing with great effort, you get the flywheel to inch forward, moving almost imperceptibly at first. You keep pushing and, after two or three hours of persistent effort, you get the flywheel to complete one entire turn.
You keep pushing, and the flywheel begins to move a bit faster, and with continued great effort, you move it around a second rotation. You keep pushing in a consistent direction. Three turns…four…five…six…the flywheel builds up speed…
…Then, at some point – breakthrough! The momentum of the thing kicks in in your favor, hurling the flywheel forward, turn after turn…whoosh!…its own heavy weight working for you.” (p.164)
Your dental website is your initial “push.” It gets the wheels-turning, so to speak.
But…
It’s far from a be-all-to-end-all…“We’ve-got-a-website-whew-now-let’s-wait-for-the-phone-to-ring-with-new-patients…new business” brand of ROI! Far from it.
It’s a start. And a good one, especially if you’ve populated your webpages with compelling, benefit focused, call-to-action copy.
Remember Collins said that your “breakthrough” comes when “…The momentum of the thing kicks in in your favor, hurling the flywheel forward, turn after turn…whoosh!…its own heavy weight working for you.”
Two “Pushes” That Build Sustainable Momentum on Your Dental Website Platform
1-Accessible digital content
Accessibility is huge for me. Thus my iPhone “addiction.”
It’s beneficial (for me and perhaps you) to have access wherever I am to my preferred sources of information beyond the basic ability to make a phone call or send a text message.
Most of your patients and clients have the same affinity for easy-access too.
Few, if any, wait to arrive at their home or office to pull up your dental practice or dental business website on their laptop or desktop computing device. Like you, they “tap” their handheld device (smartphone or tablet) in the moment, wherever they are.
The big question – are you accessible? Of further importance will they clearly find a solution to why they’re searching in the first place?
- Reduce the word-fluff on your web pages. This engages your on-the-go types who want a cut-the-chase amount of information to help them decide to schedule with you or purchase from you.
- Go with a less-is-best mindset on your website. Let’s not debate page word count. Better to review your web pages from the viewpoint of a handheld smart device using, busy, waiting-in-line, immediate access oriented site searcher who wants the essence of what you can do for them rather than a CE course level explanation.
2-Anticipatory solutions for problems
Get in the mind and emotions of your patients or clients. When you do you’ll discover layer upon layer of questions, desires, goals, etc.
Questions are a gold-mine for content topics. Your blog posts, newsletter articles, email promotions and other marketing strategies are the perfect place to answer what’s being asked with the unique solutions you provide.
- Develop a strong, gut-level bias for the questions or problems that drive your “audience” to seek solutions.
- Tap into your online reviews and unpack what they’re praising or criticizing. Create content that answers their comments.
- Train your front-office team, chairside assistants, dental hygienists, or field reps to ask questions that uncover the solutions your patients or clients seek.
Your initial and ongoing “pushes” create momentum. Access and available solutions make you a valued resource to your dental patients and clients.
4 Strategies to Recover from Communication Failure in Your Dental Marketing Content
I’m close to certain that the following line is from the classic movie, Cool Hand Luke. Right or wrong it reveals something about the nature of being accurate and understood in your dental marketing content.
The line: “What we have here is a failure to communicate.”
I could create the (assumed accurate) movie scenario that featured the line but…if I’m wrong that would be weird and completely send my opening story crashing to the ground. So, I’ll assume I know what I’m talking about and continue communicating something of value in this post.
That’s the thing about communication. Sometimes you enter into a conversation – one to one or with a crowd – and you think you know what you’re talking about.
Then someone steps up and says, “No, you’re not correct…!” Or more often, “I’m right…listen to me.”
Either way, communication in that moment has the potential to stall. And when that happens “…failure to communicate…” is in full-swing.
What to do?
Communication is tricky business today. There are more channels than ever.
In fact, I’m of the shared opinion that social media communication has had a groundbreaking impact on how we interact with our words. For example, what’s implied in a text message, a tweet, or Facebook post is often misunderstood.
The reason – the face-to-face element is missing. Perhaps this is fueling the current surge in live, interactive video content such as Periscope or Blab.
Your dental marketing conversations can have equal confusion. Or more than likely what’s implied misses the intended target as result of “failing” to communicate in a way that delivers your message in a compelling way.
4 Strategies to Recover from Communication Failure in Your Dental Marketing Content
1-Be urgent.
Your services, products, or resources meet a need. At least they should or you’re in for other challenges.
Realize that just because your patients or clients know they need what you produce is no guarantee that they will. It’s vital that you stay front of mind (more on how to do this in a moment).
You must give your audience a real, street-level, where-they-live reason to want (desire) your product or service today, now, right away!
If you provide dental services, a high percentage of your production relies on pain as a “reason” for your dental patient to schedule. Pain creates urgency, no doubt.
But pain is only one “reason.” It does drive production but only for those experiencing it and who choose to act on it.
- Inventory your services, products, or resources. What deeper needs do they meet? Who needs them, when, and why?
- Explore your recent reviews, consultations, contact form requests, etc. What themes do you see? Are there seasonal trends, etc., that prompted someone to request your services, schedule, etc.?
- Engage the wants and desires you hear/see. Create “urgency” through special offers, promotions, testimonials. Use “urgent” language to communicate them – “now,” “what happens if you wait…,” “too late,” “schedule/order/etc no later than…” – you get the picture.
2-Be useful.
No one has time for fluff or irrelevant content. Communicate something of value to your audience.
- Deliver value through every dental marketing channel you use. This includes your email promotions, your website content, your blog posts/articles, your newsletters, your special offers, etc.
- Reevaluate everything by asking – Is this useful? Does it deliver value?
- Be courageous enough to revise it or…trash it if it fails to communicate usefully.
3- Be unique.
This does not mean be overly creative for the mere sake of being creative. Placing a bizarre, new, flashy header on your website isn’t the essence of being unique.
Uniqueness is about solutions. Even further, being unique is offering something that’s different in some way than every other solution currently available.
- Think (because marketing requires much thinking) about your products, services, or resources as a solution more than a commodity. What problem(s) are solved when someone schedules, uses, etc.?
- Ask your audience what problems they’re facing. Use simple surveys for post-treatment, product orders, service usage, etc.
- Create and deliver content around the problem and how your service, product, or resource is THE unique solution.
Remember, your uniqueness is the result of asking the right questions to discover the most pressing problem then delivering the most unique, compelling solution.
4-Be ultra-specific.
Being specific isn’t enough. Why?
There’s too much marketing “noise” these days vying for your market’s attention. Being ultra-specific is rising above the “noise” by consistently delivering value through benefits.
Stop being vague at all costs!
- Eliminate fluff wording in your promotions. Words like, “we would like to…,” “we’re pleased to announce…,” “Introducing…” are only the beginning. Why pick on these commonly used phrases? They numb your reader because it sounds like every other promotion they read.
- Cut-to-the-chase. Tell your reader what you want them to do (specifically). Call them to action throughout your promotion and especially at the close.
- Compel with specific benefits. Avoid being feature heavy in your dental marketing content. “Latest,” “greatest,” “state-of-the-art,” are too vague. Go deeper and inform your reader about the specific benefit(s) they will receive.
“Failure to communicate…” is one failure you can’t afford to make in your dental marketing. Rise above the “noise” with clear, compelling solutions.
How to Be Attentive to Your Dental Website Visitors So They Connect with You Long-term
Our oldest daughter gave birth this week. So, my wife and I welcomed a granddaughter to our trio of grand children.
There’s a fascinating innocence and dependence innate to a newborn. Be aware of the same fascinations in your dental marketing content.
A newborn is all about parental attention. Without life sustaining attention survival is at risk.
Attention-deficit
I’ve written in numerous posts that the days of merely building and launching a dental website and expecting a noticeable return on investment is no longer acceptable. The set-it-and-forget-it or if-we-build-it-they-will-come mindset dooms you to frustration.
Imagine celebrating the long-awaited birth of a child. Tears flow, high-fives and handshakes are exchanged, happy parents, siblings, grandparents, aunts and uncles hold and cuddle the newborn.
Now imagine nestling the baby comfortably in his/her crib then placing a bag of diapers, wipes, and a full bottle next to them and saying, “Hey, sweetie welcome to world…let us know when you need something…”
Babies aren’t self-sufficient. And neither is your online dental marketing.
Self-serve or self-sufficient?
Self-sufficiency implies the ability to care for yourself without the assistance of another. Self-service is about having necessary, appealing resources available for the choosing when you’re ready or in need.
Think of your dental website as a self-service platform. But that doesn’t imply that you must hover over it.
Some are old enough to remember or fortunate enough to live in locales where full-service gas/fueling stations exist. You drove in, lowered your window, and an attendant asked how much fuel you wanted. While it was pumped into your tank the attendant washed your windows, checked your oil and fluid levels, and handled payment without you ever having to leave your vehicle.
Good ole’ days, right? Perhaps.
Your site visitors are more accustomed to anonymity. They prefer more of a self-service approach.
And they want access to useful information when they visit your website on their time, at their convenience.
How to Be Attentive to Your Dental Website Visitors So They Aren’t Required to Fend for Themselves and Seek Solutions Elsewhere
Respond to their “cries” for help.
I have no intention of being dramatic. Nor do I want to imply that your website visitors are needy, whiny individuals.
I’m following my newborn metaphor here, so bear with me as a new grandparent.
Newborns cry a lot!
It’s not always a cry for help. Sometimes it’s about hunger, a diaper change, or the need for security.
Life outside the womb is different than the predictable, warm, cozy environment of Mom’s tummy. There’s noise, bright lights, glaring eyes, hands on and off, ups and downs.
Your website visitors arrive on your site with a need. They’re looking for answers, your services, a solution to their problem or relief for their pain, etc.
- Be responsive. Anticipate their needs, wants, and desires. Create content via articles, blog posts, etc that reveal your understanding of their circumstances.
- Listen in advance. Your best help comes from a position of understanding. Dial into social media posts, tune into trends being talked about, read between the lines of your reviews and survey responses.
- Empathize through education. Provide informative content that supports your efforts to understand the needs of your web visitors.
Change when necessary.
People are accustomed to options. Change the channel occasionally.
- Provide multiple ways to connect with your services and related expertise.
- Switch-up your content delivery to include written (article/blog, email), audio (podcasts), visual (Periscope, YouTube, Pinterest), and social (Facebook, Twitter, Instagram).
Keep your audience well-fed.
Be consistent. Keep your content channel(s) topped-off.
- Audit your services. List the topics and sub-topics within each.
- Create content around your service audit. Use articles, blog posts, etc to dive deeper into the benefits of a particular service.
- Curate and share content relevant to your “audience.” Post links to informative content via your chosen social media channels (Facebook, Twitter, etc.).
Happy website visitors (like happy babies) thrive in a supportive, attentive environment. Make your website a warm, inviting place for your clients and patients.