influence

How to Become a “Thought-Leader” with Your Dental Content and Increase Your Influence

Recent collaboration with a dental industry client revealed something about their content. And the principle has value for how you view your dental content and copy across all your platforms.

We were importing a new template on our project management platform. Time came to label a category having to do with our editorial calendar. “Thought leadership” appeared to be the obvious tag.

That got me to thinking about the attitude you should have about the content you create to market your dental practice or dental industry services.

It’s about being a thought-leader.

Not all “thought leadership” is worthy

You might have seen a viral video a few months ago. It featured a baby bear attempting to navigate a steep, snow packed cliff to reach its mother.

Millions of people saw the video and were inspired by it. Such triumph and strength against the odds of nature.

That was one perspective…shared by millions!

A contrary opinion was formed. It separated one thought leader from the crowd of admirers.

”Science writer Ed Yong saw it differently… Writing in The Atlantic, he described it as a worrisome example of drone-mounted cameras harassing wildlife. To animal experts, several moments in the video show the mother bear reacting to the too-close drone rather than interacting with her cub.

Marketing expert and mentor, Marcia Yudkin, continues her observation of Yong’s perspective,

I appreciate Yong’s article because it provided unexpected perspective on a seemingly harmless story or idea.

And here’s the jewel…

If you can dish up those kind of ‘Yes, but…’ insights to your audience, you’ll attract thoughtful fans and experience growing influence.

Yong did this without scolding the uninformed admirers of the video, and you should do so as well.

Identify a popular or trending belief that doesn’t mesh with what you know.

Explain your deeper angle in the tone of ‘What you probably didn’t realize is…,’ ‘Unfortunately…’ or ‘The problem here is…’

This is thought leadership at its finest.” 1

How “Yes…But” Thought Leadership Turns Contrary Ideas Into Useful Content That Builds Loyalty with Your “Tribe”

Identify, clarify, and leverage your unique point-of-view (POV)

You have solutions to problems…answers to questions…and more. Therein lies the core of your dental content strategy.

Gone are the days of writing to an “empty room.” The dental seeking public is rich with questions you can answer and problems begging for a solution.

You’re the expert. And more important – you have a POV!

  • Start with the question. Thought leadership has as much or more to do with listening than it does sounding-off on dental-speak. Harvest as many questions as possible (by listening) through conversations, consultations, email, and social media.
  • Share your answers and solve problems. Thought leadership is relevant to what your patients want to know and need to know. Create content that relieves the tension and emotional needs of your audience.

Think of your content like a tribal fire. Your “tribe” will feel safe in the warmth of your expertise.

The good news…they could look no further than YOUR thought-leadership!

Take a contrarian approach and fearlessly share your POV (without judgement)

The recent Netflix root canal documentary is a good example. Sure, as a dental professional you can take offense and voice your opinion as many did. Or you can be a contrarian voice and use the albeit alleged inaccuracies as content seeds.

  • Answer the questions and doubts that emerge around dental myths, dental services, or dentistry in general. There’s plenty of related opinions. Dispel them (graciously and professionally) as a thought-leader.
  • Invite dialogue by being unafraid to take on controversial topics. But always do so not as antagonist…rather as a professional, skilled expert.

Provoke questions and create solutions to problems that compel action.

The sign of a good leader isn’t always how they respond but also the depth and compelling nature of the questions they ask. Always providing answers and opinions can shut down communication more than it opens it to opportunity.

I once heard Jim Collins (bestselling author of Good to Great and Built to Last) say during a lecture something to this effect. He viewed his skilled research and the questions it raised as the careful placement of a grain of sand in the minds of his readers. That solitary grain of sand was strategically designed to “irritate” their thinking.

Worth noting is that pearls begin that way. A grain of sand within an oyster elicits the healing process that layer upon layer forms a pearl.

Your questions are “grains of sand” not to necessarily irritate but to promote healing.

  • Ask questions that reveal the emotional desires of your patients or clients. Within their answers are content “pearls” that can lead to compelling outcomes for your audience.
  • Always be solving problems. Essentially that’s the business of thought-leadership.

Anyone can create content. But…being a thought-leader and influencer requires that you have a point-of-view that you fearlessly communicate.

  1. https://www.yudkin.com/markmin.htm
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What to Learn from Augmented Reality That Can Improve Your Dental Content Marketing

U2 understands the value of audience engagement. Their use of augmented reality (AR) during the opening segment of their eXPERIENCE + iNNOCENCE tour provides perspective for how you can use dental content marketing to connect with patients.

I downloaded U2’s recommended app prior to attending the tour’s opening night concert with my wife. The overall concert experience was epic as you would expect from Bono and crew.

I pointed my iPhone’s camera at the enormous screen running the length of the arena floor. The app produced a gigantic (AR based) image of Bono performing the opening song for a few moments.

The use of AR got me to thinking about how vital it is to give your patients a fresh way to engage with your content. It’s essential that you’re a trusted guide on your patient’s encounters with your content – whatever the platform.

Let’s Get Personal

Personalization will set your dental marketing apart from the crowd. Influence is achieved according to how personally you relate to your patients via each content source.

You become a recognized influencer when your content intersects your patient’s life – including how you provide solutions to their problems. Content that sounds formal, out dated, and salesy will keep them at arms length.

If you want to pull them into your story (practice/brand) you must step into theirs (story). This helps when your content could be perceived as lacking freshness or relevance to them.

That’s not uncommon. Your patients are bombarded with buy-this, read-this, click-here content daily. Make yours standout from the crowd.

A Somewhat Different Sound

U2 combined something visually stimulating with their already captivating music. Necessary? Perhaps not – given their achieved level of influence.

For you, it’s perhaps more necessary. Why? Because patients are already dulled by all-about-us content. The kind that promotes “the latest…state-of-the-art this or that…!”

You get the picture. Sadly, your patients don’t!

Adjust your tone. Create a new sound. And you’re more likely to appeal to a crowd of tone-deaf dental patients others aren’t reaching.

Warm-up Your “Crowd” by Renewing Your Content Voice

It’s about narrowing the distance between your “audience” and your content (as U2 did with AR). Creating a new brand of intimacy with your content cannot happen on a traditional stage.

You must augment the “reality” between their need for dentistry and the services you provide. Again, it’s not about you (your services) as much as its about them and their “story” (dental problems and related questions).

1-Lose the salesperson sound

A scripted, late-night-infomercial, like-you-walked-onto-a-used-car-lot tone doesn’t build trust between their story and your services. Effective copy and content can be full of “punch” while being delivered conversationally.

Be true to yourself by creating content that sounds like a conversation…not a sales presentation! Dial-down the salesy voice and dial-up the personal, conversational voice.

In essence, write like you talk.

2-Be enthusiastic just not overly so

Content energy isn’t about hype. It’s about your genuine excitement to solve relevant problems and answer real questions.

Listen to what you’re patients are asking and what problems they’re experiencing. Tap into those and let your energy flow into how your expertise/services can deliver life and health transforming solutions.

You’ll be 90% engaged with them if you start and end there!

3-Bridge the gap between their emotional desires and your solutions

Again, listening is key here. Know your patients intimately by investing time asking probing questions. The kind of questions you’re genuinely interested in hearing their answers about.

Understand your patient’s point-of-view about how your services will impact their life. Give them control over those outcomes as the influential guide along the way.

This is the goal of your content.

4-Think long-term about your relationship with them

Dentistry is rarely one-and-done care. The quality and lifetime value of what you provide confirms this.

It’s your task to educate and inform them along the journey to good health. Ultimately the choice is theirs but you’re in a better position to influence them if you take a long-term view through your content.

This eliminates the pressure to push too hard. If your dental marketing is held hostage to costly direct mail or broadcast media campaigns you’re more likely to feel the pressure.

Content is evergreen and thus cost-effective. Plus it relies on the one thing that gives your patients a sense of control – their permission.

And that gives you access to virtually unlimited potential for influence.

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