publishing enewsletter
What Simple Intuition Can Do for Your Dental Content Marketing Strategy
He’s smarter than I give him credit for. And there’s another more valuable trait that he’s developing at a young age.
I’ll let you in on our grandson’s growing personality in a moment. On a related note, there’s a trait within his intellectual development that applies to how your create your dental content.
Our grandson is six (”and a half…” as he’s quick to remind). The time I spend with him is priceless.
Being a freelancer and solopreneur has it’s perks. Especially when I can take a day off and spend time with the “B-man” as I call him.
I had that opportunity on a recent school holiday. Following breakfast, I reflexively viewed my incoming email on my iPhone as he was playing on the floor in our family room.
That’s when he schooled me…
“I thought you were taking the day off, G-pa!?”
Busted!
He made a connection that face-in-phone means work. He’s six and already more intuitive than I realize.
Intuition
Your power of observation or your ability to use your intuition can improve your dental content creation. It’s natural to make assumptions about your target audience.
After all, you’re a dental professional. You provide a certain set of services and the assumption is that people know it.
How people access your particular brand of services is the issue. Most approach who you are and what you do with questions.
Those questions – as we’ve discussed before – are your gold mine for creating compelling, useful content to promote your services.
Assume less – Intuit more
Your patients or clients are consistently in search of solutions to their “pain” or problems. And like most, they type a word or phrase in the form of a question into their chosen online search engine.
They, like you, do this more often on-the-fly via their smartphone or tablet. Pain, a problem, an unforeseen setback invades their space and they go searching for a solution.
Content Intuition and What It Can Do for Your Dental Content Marketing that Assumptions Cannot
Intuition creates real-time opportunity
Thoughts are fluid. You are always experiencing a constant stream of them.
So are your patients and clients.
It’s essential that your intuitive content finds its way to their thought consciousness. Your success rate will increase as you appear on their conscious “radar” consistently.
Monthly content…that’s a stretch. Sure, if it’s dense as in a content rich newsletter, industry case study, or informative ebook.
Start with a bi-weekly published content. But consider the opportunity-value of appearing in their space with useful content on a weekly basis – this is optimum.
Why? Your patients/clients are busy.
And volume of content they consume for information, entertainment, support, etc is off the charts.
Be there consistently. Be there usefully.
And you’ll occupy a small space in their content stream.
Intuition compels an informed response
The information your patients or clients search for depends on their current need, mood, pain, etc. Getting a response relies on your ability to intuit their condition.
How?
Listen!
- Set up listening “stations.” Encourage your business team, consultants, assistants, hygienists to develop an open-ear approach. Train them how to pick up on the signals your patients/clients are sending. Develop ways to log/archive that data.
- Create content around the questions, pains, problems, and solutions being sought by your patients/clients.
Remember that useful information compels…and “sells.”
Intuition conforms to the solutions you provide
Other “listening stations” are your online reviews, ratings, and strategic surveys. This is useful as you use your intuition to access what’s being said on and between the lines.
- Get intentional by using surveys. Brief, targeted surveys can help you tap-into the needs, wants, and desires of your patients/clients. Avoid lengthy, complicated, or irrelevant questions. Ask what you really want to know.
- Use reviews and survey data to create a content editorial list. Craft content around answering the questions and problems with solution-oriented content.
- Provide variety. Informative content can be shared via a blog, podcast, video, short courses, webinars, etc.
Give your “audience” numerous channels to connect with you. They’ll appreciate the convenience and your intuition.
Are There “Gaps” in Your Dental Website That Expose You to Failure?
The recent winter weather did some damage to our property. It’s not significant but some minor repairs are in order.
Timing isn’t always on your side when the weather is involved. But the timing is always right to evaluate your current dental website and close some of the gaps that make your marketing vulnerable to failure.
A gap is precisely what I have in my fence as result of the strong winter winds that blew through my region recently. As I early mentioned, the damage isn’t significant by comparison but my suburban property feels exposed now that I lost two sections of privacy fencing.
Close the gaps
I write a significant amount of webpage copy for dental practices, dental consultants, and dental industry businesses. There’s a gap these days between those that are riding the wave of content marketing strategy (one that I do not believe will go away anytime soon) and those that are either satisfied with their online (website) presence or assume that having one up-and-done is enough.
The gap is widening. If you’re on the side of the fence that values consistent, useful content published via a blog, newsletter, podcast, online course, ebooks, email series’, etc you’re positioned to take your “world” by storm.
On the other hand, if you’re resisting or uninformed about the value of content to stimulate your dental marketing, brace yourself for a storm of frustration. You could find yourself wondering why your dental website visitors arrive but don’t stay…or more important – don’t schedule.
It’s time to close the gaps. You shouldn’t feel exposed to frustration or worse waste your valuable dental marketing dollars over the next 12 months on a website that’s basically a digital brochure.
Exposing Your Dental Website “Gaps” and the Strategic “Repairs” You Can Make to Increase Your Value to Patients or Clients
Assess the “damage”
Your patients/clients visit your website for one, primary reason – to access information about your services. Their response hinges on what they discover in the first few seconds of arriving there.
“Gap”: Thinking it’s necessary to differentiate yourself with flashy web page banners or spotlighting your brand image/logo. You can damage your online influence if you’re solely relying on “creative, visual elements” to compel your site visitor to schedule or contract with you.
Damage assessment solution: Build credibility and potential for repeat site visits by providing simple, understandable answers to the questions your patients/clients are asking.
- Fill-the-gap with blog posts/articles published a minimum of two times per month, a downloadable podcast, a consistently published Q&A-like newsletter, or an easy to access and read ebook.
- Spend your available annual marketing dollars on those strategies that provide useful, valuable information your visitors are seeking.
Clear the “debris”
No doubt, dentistry is a technical industry. Healthcare relies on skilled expertise to diagnose and treat effectively.
“Gap”: Thinking it’s essential to thoroughly explain the technical details of your dental services, treatment, and procedures so your patients/clients will want to schedule/use your services. In essence, believing that the more they know, the more likely they are to view you as an expert and schedule.
There’s a better way…
Clean-up solution: Your authority/expertise is recognized more by your ability to speak your site visitors language. Leave the industry-speak to your communication with colleagues, at conventions, or your local study-club.
- Eliminate “jargon,” “fluff-content,” over explained services/procedures, high word count descriptions, and unnecessary credential data.
- Create a compelling connection with your site visitor through every-day language via conversationally written web page copy, blog posts, articles, newsletters, etc. (to keep the language conversational and every-day it’s a good idea for someone to write it other than you…no offense).
Restore the “solution”
Clarity rules. And simplicity shouldn’t imply poor quality or design.
“Gap”: Thinking that a graphically intense, creatively unique, high word count website will build trust with your audience.
Repair solution: Creative design, more words, and indulgent graphics can make your website more difficult to navigate, to understand, and unclear about what visitors should do next. Ditch the mindset that says, “(Our) website must compete on a creative level with every other dental industry site in our area/region….”
Your patients/clients will visit, stay, return, and schedule your services for one fundamental reason – you provide clear, compelling answers to their questions or solutions to their problems. Clarity and simplicity trump creative.
- Stand out creatively through informative and consistent content. Distribute your creative-vibe via your social media channels (Facebook page, Instagram, YouTube, etc.).
- Be an authoritative resource and you’ll compel trust…and action. And speaking of action – restore your web pages to include a clear call-to-action (e.g. “Contact us to schedule…,” “Click here for more information…,” etc.).
These simple repairs will close the “gaps” in your website and your digital marketing strategy. It’s best to create good exposure for your authority and expertise than to be exposed via ineffective web page content.
2 Strategic “Pushes” That Build Sustainable Momentum via Your Dental Website
I use an iPhone 6 Plus for a variety of reasons. And I bring this up not to debate iOS over Android.
My love for smartphone technology illustrates a dental marketing sub-strategy that can save you time, financial investment, and create a more sustainable return on investment (ROI).
I, like you perhaps, embrace smartphone technology (whatever your preferred “flavor” of device) for a simple reason. It’s more productive having one-touch access to the apps that enable me to sustain my life and my growing business.
How sustainable is your dental marketing?
Judging from the consulting and web copywriting I do, your website has ceased to be a thoroughly one-push, sustainable asset. Don’t get me wrong, you need a web platform if you have any hope of building your dental practice or dental industry service business.
There’s a deeper issue. And it has to do with (in principle) what I prefer about smartphone technlogy and my chosen apps.
Jim Collins further illustrates my point with a principle from his book, Good to Great.
“Picture a huge, heavy flywheel – a massive metal disk mounted horizontally on an axle, about 30 feet in diameter, 2 feet thick, and weighting about 5,000 pounds. Now imagine your task is to get the flywheel rotating on the axle as fast and long as possible.
Pushing with great effort, you get the flywheel to inch forward, moving almost imperceptibly at first. You keep pushing and, after two or three hours of persistent effort, you get the flywheel to complete one entire turn.
You keep pushing, and the flywheel begins to move a bit faster, and with continued great effort, you move it around a second rotation. You keep pushing in a consistent direction. Three turns…four…five…six…the flywheel builds up speed…
…Then, at some point – breakthrough! The momentum of the thing kicks in in your favor, hurling the flywheel forward, turn after turn…whoosh!…its own heavy weight working for you.” (p.164)
Your dental website is your initial “push.” It gets the wheels-turning, so to speak.
But…
It’s far from a be-all-to-end-all…“We’ve-got-a-website-whew-now-let’s-wait-for-the-phone-to-ring-with-new-patients…new business” brand of ROI! Far from it.
It’s a start. And a good one, especially if you’ve populated your webpages with compelling, benefit focused, call-to-action copy.
Remember Collins said that your “breakthrough” comes when “…The momentum of the thing kicks in in your favor, hurling the flywheel forward, turn after turn…whoosh!…its own heavy weight working for you.”
Two “Pushes” That Build Sustainable Momentum on Your Dental Website Platform
1-Accessible digital content
Accessibility is huge for me. Thus my iPhone “addiction.”
It’s beneficial (for me and perhaps you) to have access wherever I am to my preferred sources of information beyond the basic ability to make a phone call or send a text message.
Most of your patients and clients have the same affinity for easy-access too.
Few, if any, wait to arrive at their home or office to pull up your dental practice or dental business website on their laptop or desktop computing device. Like you, they “tap” their handheld device (smartphone or tablet) in the moment, wherever they are.
The big question – are you accessible? Of further importance will they clearly find a solution to why they’re searching in the first place?
- Reduce the word-fluff on your web pages. This engages your on-the-go types who want a cut-the-chase amount of information to help them decide to schedule with you or purchase from you.
- Go with a less-is-best mindset on your website. Let’s not debate page word count. Better to review your web pages from the viewpoint of a handheld smart device using, busy, waiting-in-line, immediate access oriented site searcher who wants the essence of what you can do for them rather than a CE course level explanation.
2-Anticipatory solutions for problems
Get in the mind and emotions of your patients or clients. When you do you’ll discover layer upon layer of questions, desires, goals, etc.
Questions are a gold-mine for content topics. Your blog posts, newsletter articles, email promotions and other marketing strategies are the perfect place to answer what’s being asked with the unique solutions you provide.
- Develop a strong, gut-level bias for the questions or problems that drive your “audience” to seek solutions.
- Tap into your online reviews and unpack what they’re praising or criticizing. Create content that answers their comments.
- Train your front-office team, chairside assistants, dental hygienists, or field reps to ask questions that uncover the solutions your patients or clients seek.
Your initial and ongoing “pushes” create momentum. Access and available solutions make you a valued resource to your dental patients and clients.
The Better Strategy for Compelling People and Building Trust Through Your Dental Marketing
I spend a lot of intentional time with our six year old grandson. Our interactions are full of insights that I’ve frequently shared.
He said something recently that opened my eyes. It’s a compelling strategy you might be failing to use to your advantage in your dental marketing.
For example, he has a preset against naps these days. Hey, he’s moving from the world of Pre-K (where naps are required) to the new territory of Kindergarten (where naps aren’t part of the daily routine).
He couldn’t be more thrilled. I, on the other hand, make good use of the daily power nap to stay productive and healthy.
The grandson and I were hanging out recently. Following lunch seemed like a good time to re-introduce him to the power of napping.
I knew I couldn’t just charge in with my “promotional agenda” (“Naps are a good thing – we should take one now,”). So, I crafted my “headline” and “lead” like all marketing strategist G-Pa’s do – I promoted the dull, numbing term “nap,” by calling it “Power-Spa Time.”
My “market research” discovered that he had been curious about my wife and I’s yoga mats. As long as he knew them as yoga mats I believed he’d be none the wiser to my subtle use of them as a “nap mat.”
We rolled them out. I coached him in the fine art of laying back, taking a few deep cleansing breaths, and slowly closing our eyes to fully embrace “power spa time.”
A couple of minutes in, the gig was up!
My restful silence was quickly interrupted by his words, “G-Pa, this is just a nap!”
Busted!
The common failure in marketing is believing that people can be “sold” before they understand or have been intentionally informed about the underlying benefits.
I could go a few different directions with my grandson’s comment and with the previous statement I just made.
And yet the deeper truth within that statement is realizing that even before you arrive at a benefit driven buying decision you must authentically prove yourself trustworthy.
And these days trust-in-marketing is best built on a foundation of usefulness.
How content can improve the trust that patients and clients place in you and your dental services.
Content is up-front with information that builds trust over time.
Back to the grandson – I’m wise enough to know that if I had said to him, “Get the nap mats buddy…throw some pillows down…it’s nap time,” he would have been outta there.
And even though I attempted to promote the “nap” using compelling words like “power” and “spa,” he was not informed enough to grasp the pure value of napping to his health, etc. In fact, that’s probably a stretch for anyone in his age demographic (Bonus tip: Know your market).
- Strategically choose the words you use in your dental marketing. It’s easy to believe that everyone understands the newest industry-speak (when in reality they don’t and perhaps don’t care).
- Listen to your patients and clients. What emotional clues are they giving you in their conversations at an appointment, through reviews, or survey feedback?
- Track and log the “power words” they’re actually using that tip you to their pain, values, emotions, and don’t miss this – their questions!
- Create blog posts, articles, e-newsletters, podcasts, social media posts, etc around answers to those questions and insights.
Valuable information that shows you know them and that you’re listening leads to trust.
Content is useful, sharable, and portable.
I can nap anywhere. Sure, I have my fave locations and positions.
Our grandson? Again, he has a preset bias against naps at this phase of his life.
It doesn’t matter how I packaged it or promoted it – he’s not “buying.” At least, not now…in this season of his life.
There will come a day…
- Be patient with your content marketing strategy. Not everyone is ready to “take a nap” or even believe it’s necessary at the moment. What’s the “nap” your patient or client is ready to embrace? Know this and create content that informs then step by step.
- Show up on your patient’s and client’s radar when they’re ready. Create content now – searchable (keywords), useful (listen), and readable (share-worthy) content.
- Have a bias for usefulness and accessibility. Value your dental website blog or article page more than you do your traditional web pages (Home, About Us, Services).
Information is more portable when it’s informative, available, and worthy of sharing.
Content is unbiased.
My appreciation for naps is lost on our grandson. He would benefit but he has other ways to invest his time.
Your patients and clients are no different.
- Create a higher percentage of content that helps before you create another “special-promotion-deal-of-the-month.” This will only scare you (or turn you off) if you still hold to the marketing mindset that – “Hype backed up by fine-print keeps the practice or business afloat.” Like our grandson and naps – people ain’t buyin’ it!
- Persuade and compel through valuable, conversationally toned, informative content. Produce marketing content that gives readers answers to their questions and concerns.
- Evaluate your blog posts, articles, and social media by it’s educational value more than its promotional creativity. Eye-candy graphics and wording gets attention – no doubt – but it fades in numbing-fashion if it fails to open their eyes to something of value…something readers can use.
There will come a day when our grandson relaxes his bias against naps. In the meantime, I’ll be content to subtly inform him through my re-energized health and productivity.
3 Strategies to Stop a Common Mistake You Could Be Making on Your Dental Website
Our grandson is sharp. As a six year old he’s also incredibly random.
He blends his thoughts with the skill of a chef. And it’s most entertaining when his conversations shift-without-a-clutch as he jumps from one topic to another.
Yes, we laugh a lot when he’s around. Good times.
Randomness has me wondering. I don’t often rant in my posts…but today…well…here goes.
These days it appears that many dental professionals (and I suspect other industry pros as well) still don’t get-it when it comes to their dental web page content.
Cliche’ ALERT!
If I’ve heard it once I’ve heard it a thousand times from clients – “We want more substance on our internal web pages….Why bullet points…Where’s the (self-indulgent) information about our state-of-the-art thingamajig…??” Geez!
I’ll stop there. But I won’t stop my bold appeal – there’s a place for information and so-called substance and it’s not necessarily on your standard, internal web pages (Hang tight, I’ll clue you in shortly.)
Do your dental website readers really care?
That’s a good question. And you should give significant strategic thought to it.
As a copywriter and content strategist I certainly do. In fact, that question is where I live when writing.
Put yourself in the shoes of a potential new patient or a client (if you’re a dental business other than a dental practice). They find your website or content as result of a search.
Typically that search is driven by the use of a specific keyword or key phrase. But actually reading your content when they arrive is a completely different issue.
Is there more to online search success than SEO?
It’s not necessarily because you stuffed your internal web pages like the gluttonous rampage of a person on their third trip to the all-you-can-eat buffet line. Today’s search success (leading some to prophesy that “SEO is dead”) has more to do with usefulness and authority than it does keyword strategy.
Say again…?
That last sentence will perhaps get me in trouble with some. But I’m worn-out with crap content that attempts to game the search engines and funnel people into something more than it informs, educates, and provides solid solutions.
Maybe it’s because I’m not an SEO rock star (I’m really somewhat okay with that). But the more I learn and expand my bandwidth, the less inclined I am to be a “gamer” with my new-found knowledge and skill.
Mostly, I want to help people because I believe in the power of words to persuade, coach, help, assist, create breakthroughs, lead, feed, encourage, serve, promote, compel, on and on I could go. I love words.
And you should love the power of words too.
But not random, misplaced, or otherwise overused words. Who reads them?
And frankly…who cares?
1-Deliver value and your value will increase.
Design your internal web page content (Home page, About page, Services/Product pages, etc.) as crisp, to the point, and benefit oriented as possible. Trash the industry-speak, “feature-focus,” “est-syndrome (greatest, latest – you get the picture), and “state-of-the-art-cutting-edge” drivel.
2-Lose the idea that high word count (on internal pages – see above) is the ticket to search success.
Maybe it helps (and I said, “maybe”). But maybe you’re better served by serving your readers with more words on those pages that are capable of delivering the value you want to deliver. Internal web pages (again, see above) are for one purpose – to establish a credible call-to-action. For the dental practice that’s a scheduled appointment. For the dental industry business that’s a client lead, inquiry, or purchase order. Period. Why numb your readers/visitors with the sound of your own voice because you think you must?
3-Build your authority and increase your “word-count” where it has greater valued readability.
Blog, write informative articles, create high-value digital newsletters, podcast, use images, info-graphics, video, and social media channels. Words carry more weight there than they do tucked away on internal pages where people are numbed and disinclined to visit…much less read.
Web visitors and content readers these days are onto you. They know the gig, especially when clicking on a dental practice website.
One pretty, smiling stock photo image says it all. And the response is all too familiar – “We’ve been here before…Tell us something about your dental practice (or even better – your expertise) we haven’t already read a thousand times…”
Want to build credibility and authority?
- Be different than the dental practice or dental business down-the-street in your website content.
- Focus your site visitor’s and reader’s attention on information they can use and that’s packed with solutions.
That’s not random. These days it’s the most strategic thing you can do in your dental marketing via your website.
Try Free-Flying Content Creation and Watch Your Dental Marketing Soar
Sometimes you do it just for the sheer joy. That’s what came to mind as I watched the bird soaring overhead.
Call it your “sweet-spot” or your “wheelhouse.” The expertise you have gives you a certain freedom that you can use to your dental marketing advantage.
The Mississippi Kites nesting high in the branches of our backyard tree “get it.” This species of bird, common to my region, appear to fly because they can but also because it’s such a joy.
I’ll sit on my patio watching them. They freely ride the thermals in the summer sky – dipping, gliding, soaring.
Freedom with no agenda
Marketing is a strategic endeavor. Seldom do you share content, a tweet, a Facebook post, or an email without an “agenda.”
What would happen if you took a “just-because” approach? And what would that look like?
The kite (bird) soaring above my neighborhood experiences a kind of “just-because” freedom you should pursue in your dental marketing.
Picture this…
When you have something to say or share, why not send an email, publish a blog post, post on social media for the sheer joy of doing so.
Share your knowledge and expertise without expecting anything in return.
That might initially seem like a waste. After all, you earned your position, built your practice or business with your bare hands and buckets of sweat. Right?
I don’t blame you for wanting some credit. And certainly the best credit comes in the form of compensated services.
These days, people flock (speaking of birds) to authority. This is vitally true in the online, digital space via your web content.
Let the R.O.I. (Return On Investment) take care of itself.
The R.O.I. of your online, digital content extends way beyond your intentions. You can SEO-it, measure it, analyze it – and I recommend doing that within reason.
But the ultimate test of your investment is how useful you are to your reader or page visitor. Once they give you their time and then their trust by returning for more of your content you are on the way to a new kind of marketing freedom.
I’ve said it before, the days of building a dental website, setting-it-and-forgetting-it are gone! You must return again and again with consistent, useful stream of content to see a return.
Why?
Web visitors are easily bored, overloaded with information, saturated with industry-speak, and hungry for useful, authoritative expertise.
It’s your “wheelhouse.” Grind it out!
I’m not suggesting that you make content creation a daily, heavy “grind.” Quite the contrary.
Rather, approach it like the Mississippi Kite soaring above my backyard. “Fly” free, my friend…!
Free up time and resources to freely create free content. These days nothing builds authority and showcases your expertise more than marketing via relevant, useful content.
- Launch, re-launch, or replenish your current blog or article page. Give more attention to your ongoing content feed than you do the eye-candy design temptations or word-count concerns common to dental website design. Consistent, useful content holds your readers attention and delivers value. If they trust your expertise they’ll more likely give you their time and business loyalty.
- Provide multiple channels of content access. It’s safe to assume that some are readers (blog posts, enewsletters, email, ebooks, Twitter, Facebook posts, etc.). Others are listeners (audio content, podcasts, audio chats, etc.). And some are viewers who prefer visual content (YouTube, Pinterest, Instagram, webinars, etc.). Know your “tribe.” Patients and clients come in all flavors and so should your content (and how it’s delivered).
- Expect and ask for feedback. What you ask for can be measured. Reviews, shares, mentions, retweets (on Twitter) – these are votes for (or sometimes against) your services and the content you use to promote them. Ask, survey, and turn those nuggets of vital feedback into more useful content that serves your growing “tribe” of patients and clients.
Freedom isn’t necessarily “free.” But it is freeing to soar above the noise of today’s marketing landscape.
Freely create content or hire someone to do it for you. Whatever you do, give some “wings” to your expertise. The sky’s-the-limit!
How to Build Your Dental Marketing Plan Like a Dance in the Summer Rain
I envied her the moment I saw her walking along the curb in the street outside my office window. Nothing was stopping this mom and her two preteen daughters from thoroughly enjoying the drenching downpour of a summer rainstorm.
What if you could free yourself from boundaries in your dental marketing? Being aware you have them is the first step towards a new era of effectiveness.
The mom’s and daughter’s laughter made me curious. And my curiosity was quickly turned to thoughts of how freeing it is to lift your arms into a summer downpour with no fear of getting soaked to the bone.
Everything in me wants to live that way. More of that freedom desire is in me for how I write, market, and run my growing dental content and consulting business.
Think free-range
Most of my life, I’ve been an outside-the-box, color-outside-the-lines kinda guy. Cliche’ as that sounds, the core value could be the difference in how you connect with your patients and/or clients through your marketing.
You build an audience these days by…
- Content that sounds like a conversation more than a used-car-lot sales pitch.
- Connecting with people in a social media environment more than an invasive, in-your-face marketing campaign.
- Compelling people to do business with you as result of your freely shared, easily accessible, useful knowledge and expertise more than dropping people into a sales funnel to see who survives the process.
What I’m saying is – untether yourself from how it’s always been done…how it’s currently being done (in some instances)…and get out there in the downpour of possibilities.
What’s possible?
Let’s get practical. You own a platform on which your services are the main course.
As a dental provider you’re known for providing treatment that helps people eliminate their pain, maintain their health, and look better. If you’re a supplier, consultant, or marketing firm you’re a connector that delivers the goods to help dental providers do their job effectively.
None of that’s ground breaking information, I’m guessing. But it’s a perspective that shapes a few possibilities you might have forgotten or not pursued in your dental marketing.
Build your dental marketing plan like a dance-in-the-summer-rain (Why it’s okay to free yourself from how you’ve always done it)
1-Get comfortable with creating useful content around your professional expertise and services.
The easiest and yet most ineffective thing about your dental website?
You can set it and forget it.
But forgetting it no longer has the effect it once had. Why?
Google values content…content…content. Not just any content, rather content that’s fresh, relevant, and useful to your market…and delivered consistently.
Keywords matter (don’t misunderstand) but they’re no longer the magic dust they once were.
Use them. Just don’t abuse them.
What do I mean?
Baiting your website with keyword data to get the search hits is old-school. And it’s especially confining (not freeing at all) if it’s ALL you rely on to get found in your local search results.
Pay as you go is another, still popular, option. Google ads are effective but their scalability is lacking if you want to invest available marketing dollars elsewhere.
Here’s your elsewhere…and it’s totally free-ing!
- Brainstorm all the topics you can think of that serve your patients/clients. Then consistently create blog posts, enewsletter articles, podcasts, etc and share them with your list.
- Listen to your patients/clients. What are they telling you about their pain, problems, need for solutions, etc.?
- Scan your testimonials and reviews for “nuggets” of info you can build content around.
And if all this sounds time consuming and out of your wheelhouse –
- Hire a copywriter/content writer to do the “heavy-lifting” while you stay on your game in dentistry.
Sound good?
2-Build relationships with social media and use the connection to help people with your expertise.
Social media isn’t all cat videos (those are hysterical), images of your latest root canal procedure (gross), or a group photo standing under your latest proclaimed state-of-the-art technology or service you invested thousands of dollars to promote at your booth at the recent industry convention (who cares…wait…that was rude…sorry – but you get my point…hopefully?).
Conversation is the essence of social media. And it’s dialog that often, if not most of the time, revolves around the sharing of knowledge based content – yours or someone else’s.
Social media is a wasted tool, if…you’re only talking about yourself and not helpfully engaging people in conversation around…wait for it…your “greatness.”
I use that term “greatness” loosely.
Face it, you ARE great. You have skills, expertise, authority…and by-golly people like you! Or they should, right?
Dance in the social media rain, my friend.
- Post useful info/content on your dental practice Facebook page.
- Link to your blog, latest podcast episode, or another industry colleague’s content via your Twitter feed.
- Picture your practice culture on Pinterest or Instagram.
- Tell a story with video on your YouTube channel.
And remember…
3-People do business with those they know, like, and trust.
Trust grows over time when you help people deal with their pain, problems, and related challenges. It’s vital to your marketing relationships (that’s what they should be) that you don’t give the you’re-just-a-name-on-my-huge-aren’t-you-impressed-with-the-size-of-it-list impression.
Lists are essential (treasure them). Marketing funnels work (careful you don’t abuse the privilege of your list trusting you to promote to them).
Marketing is ultimately about sharing information or services that help and potentially change people’s lives.
And you can do it with an effortless humanity that people feel more compelled to give you their time…and money.
Be that person. It’s the principle behind why I stopped working for a moment to watch a mom and her daughters dance joyfully in the rain.
- Lose the marketing tone, schtick, or whatever you want to call it. Be yourself by talking like a human being to other human beings.
- Evaluate your marketing copy and content by it’s dance-in-the-rain, conversational, realness. Write (and market) like you talk!
- Preserve people’s trust once you’ve earned it. Keep giving away content (blog posts, podcasts, newsletters, reports, webinars, etc.) because it helps them.
Then…
Enjoy the returns on your investment. Celebrate them like a soaking dance in a summer downpour.