I spend a lot of intentional time with our six year old grandson. Our interactions are full of insights that I’ve frequently shared.
He said something recently that opened my eyes. It’s a compelling strategy you might be failing to use to your advantage in your dental marketing.
For example, he has a preset against naps these days. Hey, he’s moving from the world of Pre-K (where naps are required) to the new territory of Kindergarten (where naps aren’t part of the daily routine).
He couldn’t be more thrilled. I, on the other hand, make good use of the daily power nap to stay productive and healthy.
The grandson and I were hanging out recently. Following lunch seemed like a good time to re-introduce him to the power of napping.
I knew I couldn’t just charge in with my “promotional agenda” (“Naps are a good thing – we should take one now,”). So, I crafted my “headline” and “lead” like all marketing strategist G-Pa’s do – I promoted the dull, numbing term “nap,” by calling it “Power-Spa Time.”
My “market research” discovered that he had been curious about my wife and I’s yoga mats. As long as he knew them as yoga mats I believed he’d be none the wiser to my subtle use of them as a “nap mat.”
We rolled them out. I coached him in the fine art of laying back, taking a few deep cleansing breaths, and slowly closing our eyes to fully embrace “power spa time.”
A couple of minutes in, the gig was up!
My restful silence was quickly interrupted by his words, “G-Pa, this is just a nap!”
Busted!
The common failure in marketing is believing that people can be “sold” before they understand or have been intentionally informed about the underlying benefits.
I could go a few different directions with my grandson’s comment and with the previous statement I just made.
And yet the deeper truth within that statement is realizing that even before you arrive at a benefit driven buying decision you must authentically prove yourself trustworthy.
And these days trust-in-marketing is best built on a foundation of usefulness.
How content can improve the trust that patients and clients place in you and your dental services.
Content is up-front with information that builds trust over time.
Back to the grandson – I’m wise enough to know that if I had said to him, “Get the nap mats buddy…throw some pillows down…it’s nap time,” he would have been outta there.
And even though I attempted to promote the “nap” using compelling words like “power” and “spa,” he was not informed enough to grasp the pure value of napping to his health, etc. In fact, that’s probably a stretch for anyone in his age demographic (Bonus tip: Know your market).
- Strategically choose the words you use in your dental marketing. It’s easy to believe that everyone understands the newest industry-speak (when in reality they don’t and perhaps don’t care).
- Listen to your patients and clients. What emotional clues are they giving you in their conversations at an appointment, through reviews, or survey feedback?
- Track and log the “power words” they’re actually using that tip you to their pain, values, emotions, and don’t miss this – their questions!
- Create blog posts, articles, e-newsletters, podcasts, social media posts, etc around answers to those questions and insights.
Valuable information that shows you know them and that you’re listening leads to trust.
Content is useful, sharable, and portable.
I can nap anywhere. Sure, I have my fave locations and positions.
Our grandson? Again, he has a preset bias against naps at this phase of his life.
It doesn’t matter how I packaged it or promoted it – he’s not “buying.” At least, not now…in this season of his life.
There will come a day…
- Be patient with your content marketing strategy. Not everyone is ready to “take a nap” or even believe it’s necessary at the moment. What’s the “nap” your patient or client is ready to embrace? Know this and create content that informs then step by step.
- Show up on your patient’s and client’s radar when they’re ready. Create content now – searchable (keywords), useful (listen), and readable (share-worthy) content.
- Have a bias for usefulness and accessibility. Value your dental website blog or article page more than you do your traditional web pages (Home, About Us, Services).
Information is more portable when it’s informative, available, and worthy of sharing.
Content is unbiased.
My appreciation for naps is lost on our grandson. He would benefit but he has other ways to invest his time.
Your patients and clients are no different.
- Create a higher percentage of content that helps before you create another “special-promotion-deal-of-the-month.” This will only scare you (or turn you off) if you still hold to the marketing mindset that – “Hype backed up by fine-print keeps the practice or business afloat.” Like our grandson and naps – people ain’t buyin’ it!
- Persuade and compel through valuable, conversationally toned, informative content. Produce marketing content that gives readers answers to their questions and concerns.
- Evaluate your blog posts, articles, and social media by it’s educational value more than its promotional creativity. Eye-candy graphics and wording gets attention – no doubt – but it fades in numbing-fashion if it fails to open their eyes to something of value…something readers can use.
There will come a day when our grandson relaxes his bias against naps. In the meantime, I’ll be content to subtly inform him through my re-energized health and productivity.
