Marketing to dentists

Would You Say It Sitting on a Barstool?

Does your dental marketing message make sense? Is it rising above the noise in today’s marketplace?

I’m referring to the impact of your product(s), services, or ideas.

As a professional copywriter it’s essential that what I create on paper or on the monitor connects. Clients pay me for the connect-ability of my writing to their target audience and market. When it connects, people buy, use their services, make an investment, etc.

After all, the essence of marketing is connection – making the sale – however you define “sale.”

Take a look at the words used to get your dental industry service point across. Word quality is important. But consider this – so is tone, quantity, and let’s not forget delivery.

Occasionally, I’m paid to talk (nearly 30 years of speaking experience).  And I’ve discovered that writing is basically talking on paper or via the computer monitor.

Conversations, whether speeches or content on a page or screen, go one of two ways: people get bored and think – “when is this person going go shut-up…,” they turn the page, or they *click* away from the website.

Or…they stay engaged – “tell me more…I’m listening…give me more information…let’s talk again soon!”

Your marketing approaches keep the conversation flowing or they’re just another piece of paper, a website or talking-head voice. Remember how Charlie Brown’s teacher sounded in the classroom. You never heard an actual voice. All you heard when ole’ Chuck or a classmate asked a question was “wah-wah-wah-wah-wah…” Seinfeld’s George Costanza would say, “Yada…yada…yada.”

Writing requires proper voice or it’s just words (yada…yada…wah…wah…wah). For maximum impact, evaluate the words you use to market and promote your dental services, products, etc.

Here’s the big idea: keep it conversational. When writing imagine you’re sitting on a barstool in a conversation with a friend, colleague, family member, or someone you just met. You’re sitting there…it’s casual…you’re comfortable…they’re comfortable and you’re just having a chat.

Five “Barstool” Copy Tips:

1–Write like you talk.

Imagine a casual moment, sitting on a barstool. If you were telling someone about your company, product, service, or idea, how would you describe it? Would you go all technical on them? Would you use big, industry words only you and a few others understand? Would you explode into a hype-driven, sales-y tone? Or would you just talk?

2–Make an impression without trying to impress.

When the person you’re talking with leaves the conversation will they remember you more for how impressive you were or will they recall the easy-going, comfortable nature of the dialogue? Would they say, “Let’s talk again soon…” or think, “Could we do this again say…during the next solar eclipse…” The impression you make brings people back for more.

3–Let communication work for you.

The goal of marketing is the sale (the impression). Merely impressive marketing efforts may or may not achieve that goal. Given the choice of being impressive or making an impression, which would you rather have in terms of the bottom-line?

4–Dress your language less formal and more casual.

Some are more comfortable in a suit, others in jeans. There’s a time and place for both but good content is comfortable like your favorite jeans.

When writing most can’t get the image of their English teacher out of their mind (I know…thanks for reminding you). You stress over crossing all your “t’s,” dotting all your “i’s,” watching your sentence structure…and don’t eeeeven get me started on grammar.

I’m not saying “slang-it-up,” get lazy or sloppy. What works on the barstool – formal or casual? Use good judgment. What’s easily read gets remembered. And what’s remembered gets purchased, used, or applied.

5–Communicate effortlessly.

Envision Tiger Woods teeing off…Kevin Durant taking the ball to hoop or sinking a 3-pointer – effortless! The skill appears second nature, fluid. Make your writing invisible.

Be aware of how writing about your product, service, and business gets in the way of the benefits or the intended result. Remember – features entice. Benefits sell!

Give your copy and dental marketing approaches the “barstool test.” Evaluating the copy/content and applying these tips to your biz communications could be the difference between increasing or decreasing profit.

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How to Keep Your Dental Marketing Relevant

Throughout my life I’ve had an insatiable appetite for relevance. The thought of saying, writing, or doing something irrelevant keeps me sharp. In my opinion, it’s a waste of words when the message or content being delivered doesn’t connect on a practical level.

Talking heads…impractical drivel – what’s the use? Before my soapbox caves underfoot (or I risk irrelevance) I’ll cut-to-the-chase.

The words within your marketing conversations can have the same numbing effect if you miss an important…no, vital perspective. This essential communication element is among the first consideration.

Writing, speaking, or performing any act of communication without this and you might as well be talking to yourself.

I’m talking about your audience…your target market…or more specifically your prospect. Who are they? What causes them to buy or use your products/services? Why will they remain a customer or client? How do you communicate relevantly to achieve lifetime value with them?

Face-to-face, the audience is right there…in the flesh. You see them, observe their non-verbal, interact, ask and answer questions on the spot – there’s touch-ability. Writing happens without the benefit of face-time.

How do words on the page or screen maintain their touch?

As important as knowing your business, service, or product story is knowing your audience’s story.

>>What makes them tick?
>>How is the current economic climate impacting them…and their spending habits?
>>When was the last time they purchased/used a competitor’s product/service? Would they again? Why or why not?

These are just a few surface-scratching questions.

There’s more…

Age, gender, income, desires, dreams, spending habits, lifestyle factors, etc. – all blend into the audience-mix and more specifically – that of an individual client.

Here’s how to understand and…then connect with your audience…

1) Get informed

Who’s your audience? Become a verbal sketch-artist.

>>Write out a brief 1-2 paragraph description of your market…a client. Describe them in the present tense as you observe them inquiring about your product(s) or service(s), buying or using them.

>>Research what they’ve written about themselves and/or their business on their website, press releases, articles, etc. Gather information.

2) Get intellectual

What’s your audience thinking (currently)? The words used to reach them when the economy is good are different than those used when the pocket-book is tight.

If they’re concerned about rising costs…making-ends-meet…too much month left at the end of their money – certain words are relevant (or irrelevant) to them. Chances are if you’re thinking it…so are they! Make a connection inside your head and theirs.

3) Get emotional

What’s your audience feeling? It might involve some probing around to get beneath the surface.

>>Remember, people buy for emotional, not rational reasons<<

Digging a bit deeper you’ll uncover what ignites them…what keeps them running back for more. The goal is communicating in a way that considers these increasingly intimate details – as I’ve said before – without hype.

Write for the heart…not the head!

Apply these and your audience might give you a standing ovation or better still, show up again and again. They will if you keep it real…and relevant.

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5 “Magic” Words That Create Opportunity and Buzz for Your Dental Services

There are 5 magic words that can create opportunity…and productive buzz for you and your business or service:

“How can I help you?”

Copywriter, Steve Slaunwhite, encouraged my deeper thought about those words. He shared the story of an independent sales trainer he interviewed. As a successful salesman, this guy didn’t make a gazillion cold calls a day. He answered the *what’s-the-secret-of-your-success* question by simply saying –

“I help people. Specifically, I look for people who I can help today, who may be able to help me in the future.”

He explained that he sought people who could be potential clients and who might recommend him to their clients and colleagues. (Important principles I’ll highlight in a moment…).

For example, this sales pro would arrive early for the monthly meeting of the professional association he belonged to. The reason – so he could offer sales coaching – no cost – to those who needed it. His strategy, by the way, resulted in large sums ($) of new business for him over a two year period.

Attracting and keeping clients is the essence of doing business or providing a service. Learning from the sales pro’s story, here’s a few strategic principles to practice, then I’ll invite you to put them to use by helping me…help you. Ready? Here we go!

>>Build a relationship<<

Focusing on the relationship keeps everything and everyone in the proper perspective. As trite and greeting-card as it sounds, let’s say it together – “people don’t care how much you know, until they….know how much you care.” The relationship is the field-of-play for offering the brand of caring help that you and your business, product, or service provides.

>>Get a clue<<

Stories emerge in relationships. When people tell their personal or corporate stories you get clues about where and how to help (if you’re listening…). And remember this takes time but it’s worth the investment.

>>Keep your circle open and active<<

Relationships are circular – think influence – as in “circle of influence.” Who’s in your circle? What’s their story?

>>Establish a reputation<<

Build the relationship – increase your credibility. Clients, potential clients, or people in general will get to know you as the go-to…, the expert, the guru, etc. as you help them achieve their goals, reach their profitability potential, and become successful.

>>Expand and work your network<<

Helping is contagious…viral. A pay-it-forward principle gets activated…one hand washes the other. Serving another’s interests or needs isn’t just altruistic it’s infectious. Imagine being the catalyst of an expertise, a product, or a service that’s spread around. Before it’s traceable to you it must start somewhere. Why not you, your business, or service?

Hopefully, I’ve helped you think about helping others through your business/personal practices. More so, I hope you’ll take action. What goes around comes around.

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