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How to Declare Your Independence & Market Your Services More Profitably
Some post-Independence Day reflection has me thinking about the value of the holiday – given what it represents.
We celebrate with fireworks, grilling some form of meat, sipping a cold beverage, hanging-out with friends and family. And we remember – at the “twilight’s last gleaming”…as a celebratory burst of fireworks explodes overhead – to reflect on what it means to be American.
Sweet freedom!
Think about it – you and I have freedom. The undeniable freedom to live, earn, and prosper in this great country!
Declare Your Independence
In the dental business, as in any business, true freedom is knowing what makes your products/services unique. Your USP (Unique Selling Proposition) gives you the confidence to stand independently among your competition.
How uniquely independent is the copywriting that promotes your dental services and products? Have you established your independence in the dental industry marketplace with outstanding copywriting?
3 Steps to Declaring Your Independence from Your Competitors
In the spirit of independence and all things freedom, consider your dental business growth in the first half of this year. It is, after all, July. You’re halfway through the calendar and either celebrating the profits to date or evaluating how you can emerge profitable at the end of the two remaining quarters come December.
Before you think “Jingle Bells” and mistletoe (that’ll be here soon enough) let’s do some mid-year evaluation of your marketing resources in the shadow of the the recent July 4th holiday and the ole’ “red, white, & blue.”
Exercise some freedom of thought by applying the following steps to your marketing content.
Read…Write &…Renew… (think red, white, & blue)
**Read**
Reading your dental marketing copy with fresh eyes could be the key to increasing your second-half profits. Begin to read your promotions with a more critical eye.
Start right now! Pull up your current promotion. Scroll over to your website. Check out your latest blog post, tweet on Twitter, or Facebook page post.
Does each uniquely declare your dental market independence? Do the words suggest that you’re offering something different than every other solution currently available?
Often a business relies on outdated, over-done, over-written copy and expects it to work its magic on prospects and clients. Is it?
Eye the promotions that arrive in your email in-box and your postal mail. Which ones get your attention? What is it about the content that draws you in, inviting you to read further?
Compare it to your A-Level marketing piece. Differences?
**Write**
The keywords and concepts you glean from the vast amount of copywriting you receive via postal mail and email might be good-as-gold to your business.
It’s been my practice to read a market proven promotion such as a direct-mail or online sales letter (I’ve got files and book full of them). Typically I’ll read the same one over and over again for a period of days during a given week. Then I’ll hand write a large portion of the copy word for word on a blank sheet of paper.
This discipline – rote as it may seem – ingrains key concepts and copywriting strategies in my mind (like hitting golf balls on the range…taking batting practice…shooting free-throw after free-throw). Perhaps you’re thinking that’s too much work (but remember this is my chosen field).
The principle holds – establish your dental market uniqueness and independence by schooling yourself in what’s working (and not working) in your industry niche. It serves the process to *write* down what you like about the copy, keywords, how they’re used, etc.
Read…Write…and
**Renew**
Halfway through the year is a great time to renew your dental marketing resources. What profits are you leaving-off-the-table as result of ineffective promotions?
Test a new sales letter, a fresh product case study, an email promotion, your web page copy, etc. against your current ones. You’ll never know if what you’ve been mailing, sending-out, or posting on your website could be improved until you test it. When sales increase (or decrease) you’ll know your renewal efforts and/or costs were or will be worth it.
Apply these simple steps to your business promotions. Declare your independence from your competitors.
That’s the kind of freedom you can take-to-the-bank.
Do You Have a Social Media Chip-on-Your-Shoulder? (3 Keys to Get Rid of It)
Trust and authenticity are the currency of social media. And your Facebook page alongside your Twitter account and blog are the places where you should lavishly spread that currency around.
I emphasized trust and authenticity in a recent post because people are now so oriented to interacting with dental companies, dental practices, and dental supply brands who seem at least somewhat familiar with social media. And once you’ve caught on to the value of social media engagement your perspective and marketing approaches shift.
- There’s a more frontal…give-it-to-me-straight marketing interaction (in contrast to the old-school, bait and switch).
- There’s freedom to be yourself without the flash (in contrast to slick, hype-y…expensive marketing – think jeans and maybe a sports coat instead of suit and tie).
- There’s conversation around products, services, and expertise (in contrast to if-we-build-it-they-will-come).
I think of the days of mom & pop shops. Social media is restoring confidence to business and service providers who have that grass-roots brand of marketing DNA.
Coaching a grass-roots confidence is the responsibility all who are coming into their own with social media marketing.
I once felt like a rookie in the big-leagues when I first opened my Twitter account. I resisted for months as early as 2008.
But I’m there…in fact I have two Twitter accounts. One is personal/general copywriting/marketing consultant related. The other is specific to all that within the dental industry.
I’ve had my social media ups and downs. Some days I feel like a shivering chihuahua alongside the social media big dogs.
And sometimes I write and publish on my blog like I think a big-dog would. In fact, I’m still nursing a fresh wound because I forgot what this whole social media deal looks like to someone who doesn’t engage in it (not because they’re opposed…it just isn’t something they’re into…like many marketers, still).
I’m reminded that when I speak and write about the failures of traditional marketing with my new social-media-is-all-about-trust-and-authenticity-chip-on-my-shoulder, I risk alienating those I’m still invested in.
So…here’s how to boost your social media confidence when wanna-be big-dogs (like me) mess on the lawn (or seem to be growling at those who aren’t so much into social media):
1) It’s about being yourself.
You and your business, product, service have a story to tell. Engage (that’s “talk” in social media) about the problems you’re solving, the solutions you’re delivering, the benefits you’re bringing to the marketplace. No one else can be you better than…well, you!And once you stop being “you” – it really doesn’t matter!
2) It’s about keeping it simple.
Really, what’s the point in being complicated. Life’s complicated enough and so is business.
To-the-point simplicity is a big adjustment for those new to social media. The full-frontalness of the dialogue (on a blog or via Twitter and a Facebook page) can be misunderstood as edgy or in some instances, even trite.
Hey, when Twitter allows you only 140 characters you can’t dilly-dally (a word I’d probably not use in mainstream marketing). That’s a steep learning curve for those accustomed to traditional marketing approaches.
3) It’s about creating conversation.
Once you’re around social media long enough you’ll learn that appetizing conversations begun on your Twitter or Facebook page feed should effectively transition to your website or blog via links (ow.ly, bit.ly, etc.).
Think of social media conversations (even those involving your business, products, services) like you would saying to dinner guests following a meal, “Let’s move to the patio…can I get you another drink…” There’s no hype among friends – just swapping stories in good conversation.
…and now where’s the dip for that chip-on-my-shoulder I mentioned?
3 Ways to Step-Away-from-the-Crowd with Better Dental Copywriting
Do you know how much marketing content is published in the dental industry? Your response is probably like mine – “How much…? Not sure. But a lot!”
Your approach to copywriting as a dental marketer, dental supplier, or dental service provider will most likely follow a certain pattern. But the issue is always – will it produce the response you desire for your marketing efforts? And if it does, can it be repeated with equal or greater effectiveness each time it’s sent via email, mailed directly to your list, or posted on your dental website’s blog?
What you already have going for you may be the secret you’ve been looking for in your promotions. In print or online, revealing more of this can lift you above the crowd.
Speaking of crowds…remember a recent social function (a party or networking event). Someone – maybe only one – stood out from the pack of those you interacted with. What initially got your attention? Was it how they were dressed? How they looked? What they said or how they said it?
When all’s been said and done – this shines through. It’s…personality!
Add some personality to your dental marketing content and track the results. It’ll mean avoiding the window dressing mindset (e.g. flash, design, colors, etc.) typical of many copywriting approaches. In the end people will remember you more for the personality that shines through than the exterior coating.
Don’t misunderstand me, I’m a fan of creative, colorful, out-of-the-ordinary promotions. They catch my eye and keep me engaged.
But…
I’m hooked more when I’m drawn into the marketing conversation and it seems like only seconds have passed while it’s actually been several minutes. Good copywriting – the kind with personality – does this.
No more sleep-inducing content!
If your dental copywriting and marketing materials come with a warning label – WARNING: Do not drive or operate heavy machinery after reading this…you know what I’m talking about! More than that they’re TYPICAL…and in business – typical isn’t memorable.
It’s vital to insert personality between every line of your communications with customers and prospects (most read between the lines of what you’re saying anyway). The *personality-ethic* applies to your email promotions, your blog posts and the social media content you post on your Twitter and Facebook page, the copywriting on your website, your e-newsletter content, and more.
Here’s 3 ways to add some personality or better yet get yours working for you and the copywriting that promotes your dental products and services:
1) Inc. yourself (and not in the corporate sense)!
I consistently remember the words a colleague and mentor said to me several years ago – “be yourself.” No one else can be you better than…YOU. Management guru, Tom Peters calls it “You Inc.” or “brand-you.”
It’s about the unique personality…the DNA…you personally bring to your marketing communications. Be unafraid to let people “in” on your life and the behind-the-scenes aspects of your business-story (we talked about this in a previous post).
Step away from worn-out, weak, or ineffective branding! What you keep hidden or overshadowed (too much dependence on brand or image) might be the key to winning a client’s heart.
2) Step from behind the professional veneer.
Don’t misunderstand me. I’m a believer in being and remaining professional in all your business practices. Just don’t confuse professionalism with being pretentious, aloof, or out-of-touch.
Why is it that someone talks in plain, easy-to-understand words yet when they get behind the key-board or take pen in hand they become this austere (there I go…using a big word) “plastic” person.
Corporate jargon is just that – jargon. It may or may not reflect your niche in the dental industry…or, for that matter – you. Think about it – how effective does bureaucracy communicate – really?
3) Be anything but typical.
Aim for authenticity. I’ll continue to beat-my-drum about avoiding typical, hype-driven marketing approaches.
Hypey…salesy wording alienates more than it attracts. People do business with hype-sters for much they same reason crowds show up at a freeway pile-up…!
People much more enjoy doing business with someone who’s real…authentic…open…honest…non-salesy! That’s untypical and it works.
Personality shines through every time. Get yours going for your dental copywriting and marketing approaches. Real people enjoy doing business with REAL people. And smile while you’re at it!
12 Reasons Why Businesses Fail at Social Media (And How You Can Succeed)
Browsing my Evernote idea file to write today’s post I came across this one I had clipped weeks ago – 2011 Predictions: Top 12 Reasons Businesses Will Fail at Social Media.
I encourage you…don’t let the negative post title think it’s all doom & gloom. In fact, give attention to the “12” and your business could take the lead ahead of other social-media-wanna-be’s in your niche.
My thanks to FruitZoom for the frontal perspective. I’ll share their “12 Reasons…” and zero in on a quote from each so you get the idea. Go to their site to catch the full scoop from their post.
1-“Don’t understand the ecosystem…
(Social media)…doesn’t work like the days of traditional advertising where you push a message and expect to change thought via a cool ad, billboard or tv commercial. Instead you must not only find a way to become part of the community, build your own community but also be able to successfully grab attention of your audiences authentically and via relationships.”
2-“They hire the wrong consultant or agency…
One size does not fit all and a cookie cutter approach not focused on your market niche is going to bring zero to little positive return. Organizations must take responsibilities to do their research, not believe everything they hear from a consultant and do no accept status quo or ‘one size fits all’ solutions.”
3-“They execute via Random Acts of Social Media (RASM’s)…
Organizations must set goals and objectives before engaging in social media. Don’t tweet randomly…To avoid randomness in social media integration is key to success. Social media needs to be integrated into the DNA of business.”
4-“Have wrong social mindset…
They may lack the understanding that social media requires engagement. They may have the mindset that they’ll simply use social media as an additional venue for blasting noise, coupons and other…Social media cannot be leveraged as other traditional mediums.”
5-“Underestimate the resources and knowledge required…
You need more than an intern with a twitter account to execute your social media plan and connect with your audience in a way that represents your brand and market positioning…Although you’ll hear the clueless tell you ‘social media is free.’ Sorry folks it’s not. It steals your greatest asset which is time. It eats ROI for breakfast if you let it.”
6-“They don’t engage…
Bottom line, you must engage with your audience. Do more than tweet at them, tweet with them. Join in the fun. Inspire them to connect with you. Attract them organically to your brand and the people inside your corporate walls.”
7-“They don’t implement a social media policy…
(A social media policy) will protect an organization from legal risks and set a standard for how employees and partners should engage in social media on behalf of the company.”
8-“Lack roles & responsibilities…
Take the time to iron out the internal battles or insecurities within an organization…Clearly define roles…Flying by the seat of your pants will get you flat on your butt and nowhere fun!”
9-“Assume social media will fix their broken business…
If your business is broken, sales is not working with marketing, your message sucks, your audience doesn’t like you…sorry folks, these problems (cannot) will not be solved by social media. In fact, social media will make them worse.”
10-“Make a bad first impression…
Your goal is to build community and inspire people to take action. If you make a terrible first impression the chances of that visitor ever returning to your Facebook page are slim to none.”
11-“Have unrealistic expectations for social media…
Do your research and be realistic with the goals and objectives. You must be patient with social media.”
12-“They are boring…
Social media is about inspiring an audience to connect with you. If you have struggled with this offline or with other traditional media, chances are a Twitter account and a Facebook page are not going to fix it…Connecting with your audience is a requirement not an option regardless of the medium.”
Social media works. Don’t be overwhelmed by the growing list of faux pauxs many are making with it.
Ask for help, plan your use of social media, and work your plan by diving in…start engaging!
Put super-power ability to work in your marketing
I’m often asked about my copywriting. When someone asks me if I write this-or-that kind of copy I hesitate.
It’s not a hesitancy that results from questioning my ability to write a particular kind of copy. It’s more a matter of thinking how best to answer the question on-task.
“On-task?”
For example, when someone says they’re “on-task” they’re implying that they’re in the process of doing a particular thing. It could also define focus and diligence.
It’s a way of saying – “I’m working on it!” “Consider it done!”
I’m an on-task copywriter. I know how to write content that leads a prospect to a response. Most often that’s a sale.
The word, response, could refer to the intended obvious – the bottom line transaction that involves dollars being exchanged for goods or services.
Response could also describe…
- …a “click” through on an email promotion I write that leads one to a more lengthy, descriptive online sales or landing page.
- …the process of selling someone on your products’/services’ unique ability to solve a problem through a well-crafted case study.
- …a series of tweets (on Twitter), Facebook page posts, or blog posts uniquely designed to engage prospects in a social media dialogue about your products and services.
And yes, it’s intentional!
Copywriting must be intentional. It mustn’t be unfocused, manipulative or merely creative wording.
I’m all for creative copy (I dislike manipulative copy). Especially if words can be creatively organized to promote an otherwise run-of-the-mill, one-among-a-thousand products or services in a way that leads to a measurable response.
A super-power ability.
Dan Kennedy says, “The ability to organize words that motivate people to buy is a super-power.” That’s an excellent description!
In essence, effective marketing and the copywriting that drives it has to do with the ability to organize words to ignite a response.
I’m intentional to provide copywriting that creates a sales response! I’m super-powerful that way not because of any innate ability or physical stature.
No, I don’t carry a big-thunderous hammer like Thor. And I don’t have Green Lantern super-powers.
But I do understand that words work. And I’m on-task to organize them for that purpose.
So yes, I can write your this-or-that copy.
Should we be talking…?